Client Relationship Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55.6k - $83.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Optimize commercial fleet operations for national clients • Drive client growth and retention through operational partnerships • Track and analyze KPIs including federal inspection compliance, preventative maintenance, on-road failures, and spend • Use fleet management systems to generate insights and deliver actionable reports • Conduct regular client meetings, share performance metrics, and lead business reviews • Serve as primary client contact and escalation lead • Collaborate with cross-functional teams to meet client needs • Provide proactive updates on operations, service issues, and product enhancements • Resolve issues efficiently and meet or exceed client expectations • Identify process gaps, recommend efficiencies, and support programs, services, and SOPs • Monitor SLA performance, customer satisfaction, and audit results • Maintain accurate documentation and adhere to procedural controls and reporting standards • Lead client and internal calls, coordinate cross-functional efforts, and report concerns with recommended solutions • Follow corporate policies and procedures

🎯 Requirements

• Bachelor’s degree in Communication or Business Administration and 2 years’ experience in a related field • Alternative qualification: master’s degree and up to 2 years’ experience in a related field • Alternative qualification: 6 years’ experience in a related field • Strong problem-solving skills • Proven ability to manage complex client relationships and deliver high levels of customer satisfaction • Excellent communication skills with a proactive and transparent approach • Ability to analyze operational performance, identify gaps, and recommend process improvements • Experience working with data, financial considerations, and technology • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays • Up to 160 hours of paid wellness annually for employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days and/or PTO • Potential eligibility for additional incentive compensation