Fraud Prevention Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Support the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces • Conduct digital investigations and research into flagged listings, accounts, and transactions • Analyze private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes • Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests) • Handle and resolve escalated customer calls and inquiries • Serve as a front-line resource and escalation point for suspicious activity and customer concerns • Review documentation provided by customer/dealers and to determine validity • Accurately document investigations, decisions, and outcomes in case management systems • Participate in special projects and departmental initiatives as needed

🎯 Requirements

• Minimum- High School Diploma/GED and 5 years’ experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.) • The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field • Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities • Ability to manage multiple diverse tasks simultaneously • Use sound judgment and ability to deal with customer issues • Proven verbal and communication skills • Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Eligible for additional paid time off in the form of bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)