Senior Manager, Fleet Client Services

Job not on LinkedIn

🔥 15 hours ago

🌲 North Carolina, Virginia – Remote

🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $89.4k - $134k / year

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Lead and direct the scheduling team to optimize work volumes and staffing levels • Manage and grow a portfolio of Fleet Maintenance clients across an assigned geographic territory • Drive client retention, expansion, revenue growth, technician efficiency, and client satisfaction • Serve as a manager-level escalation point for complex customer issues • Manage accounts and implement performance management processes to achieve measurable results • Provide strategic leadership and oversight for department operations • Meet and exceed revenue and customer churn goals • Build and maintain client relationships and ensure exceptional customer experiences • Evaluate growth opportunities based on client needs and market trends and recommend business solutions • Partner with national and regional Sales teams to maximize client value • Own annual sales targets and customer churn metrics • Coordinate with Field Operations regarding client account changes • Align Cox Automotive products and services with client business models • Address internal and external client escalations and inquiries • Monitor client, market, and competitor activity and report key changes and business needs • Develop action plans for at-risk clients and improve performance • Monitor system red flags and emergencies and take immediate action • Attend customer meetings as a Cox management representative • Lead transparent communication through meetings, one-on-ones, emails, Teams chats, and interpersonal engagements • Collaborate with departments, physical sites, and leadership to coordinate activities and maintain service quality • Follow safety and health procedures and support Safety Excellence activities • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree in a related discipline and 8 years or more of experience in a related field; alternatives include a master’s degree with 6 years or more experience, a Ph.D. with up to 3 years of experience, or 12 years or more of experience in a related field • At least 3 years in a management/leadership role • Travel required up to 40% within the outlined territory • Valid driver’s license required • Safe driving record/ability • Experience in the fleet or automobile industry preferred • Proven track record building relationships, consulting, and selling value-added service solutions • Ability to meet and exceed sales targets • Analytical support for influencing decisions • Skilled in developing and finalizing business case scenarios • Ability to foster productive and professional internal and external business relationships • Executive presence, strategic thinking, effective problem-solving, and ability to achieve business results through influence • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays • Up to 160 hours of paid wellness annually for employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities