Engagement Manager

Job not on LinkedIn

🔥 28 minutes ago

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cprime, Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Cprime, Inc. is a full-service consulting firm that specializes in transformative ServiceNow solutions to enhance customer experience, employee experience, and technology excellence. As a strategic enterprise consulting partner, Cprime utilizes its extensive expertise to drive innovation and agility across businesses, providing experience-driven solutions that align with modern technology trends and human innovation. With a focus on enterprise agility, digital transformation, and scaled agility, the company offers integrated capabilities in custom software development, DevOps, and cloud services. Cprime is dedicated to optimizing business technology and enhancing operations through strategic partnerships with core technology platforms. Additionally, Cprime provides comprehensive training and development solutions to bridge skills gaps and foster innovation across organizations.

📋 Description

• Serve as the primary day-to-day delivery leader and trusted customer counterpart • Establish relationships with executive sponsors, program leaders, technical teams, business stakeholders, and partner organizations • Translate customer goals into engagement outcomes, priorities, plans, decisions, and success measures • Lead customer governance, status discussions, workshops, decision forums, steering meetings, and escalations • Build and maintain engagement plans, milestones, workstreams, dependencies, operating cadence, and delivery governance • Manage risks, issues, decisions, actions, assumptions, and dependencies • Coordinate Cprime consultants, architects, engineers, customer resources, Moveworks/ServiceNow resources, and partners • Manage resource plans, assignments, onboarding, scheduling, and delivery transitions • Monitor progress, blockers, competing priorities, scope, budget, burn, forecast, resource utilization, and financial risks • Manage Statements of Work, contractual scope, deliverables, milestones, acceptance expectations, change requirements, and commercial health • Lead Moveworks and AI delivery, including technical discovery and discussions around integrations, knowledge, data, security, identity, workflows, and platform readiness • Establish success criteria and measures; drive readiness, communications, enablement, training, adoption, and sustainment • Support transition into steady-state ownership, support, optimization, and roadmap planning • Capture lessons learned and contribute to implementation methodologies, templates, playbooks, and delivery standards • Mentor delivery team members and stay current on Moveworks, ServiceNow, enterprise AI, and agentic AI

🎯 Requirements

• Significant experience leading enterprise technology implementations, consulting engagements, or SaaS delivery programs • Demonstrated ownership of customer-facing engagements from planning and discovery through implementation, launch, and transition • Strong hands-on project/program management capabilities including scope, schedule, resources, risks/issues, dependencies, governance, financials, and executive reporting • Experience leading complex cross-functional teams involving business, technical, vendor, and executive stakeholders • Ability to bring structure and clarity to ambiguous or rapidly evolving initiatives • Strong consulting and facilitation skills • Technical fluency in integrations, APIs, enterprise platforms, data, identity, security, workflows, and solution dependencies • Experience with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or related enterprise platforms • Strong written and verbal communication skills • Ability to operate independently and take accountability for engagement outcomes • Willingness to travel occasionally based on customer and engagement needs

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Social justice action and community engagement initiatives

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