Care Technical Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inabia Solutions and Consulting, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Inabia Solutions and Consulting, Inc. is a global business enterprise that specializes in providing IT and business solutions to organizations worldwide since 2006. With expertise in areas such as software development, cybersecurity, and artificial intelligence, Inabia focuses on empowering businesses through innovative technology and tailored consulting services. The company prides itself on connecting organizations with top-tier talent and delivering high-quality managed services to enhance operational efficiency and drive growth.

📋 Description

• Provide technical support and troubleshooting for Nokia telecommunications cloud and core network environments • Manage complex technical incidents, customer escalations, and service restoration activities • Troubleshoot Nokia Container Services (NCS) and Kubernetes-based cloud platforms • Support LTE, VoLTE, VoWiFi, and 5G core network technologies • Diagnose issues involving IP connectivity, routing, switching, DNS, RADIUS, LDAP, MAP, and Diameter protocols • Work with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO • Collaborate with engineering, operations, and customer teams to resolve technical issues • Support Layer 2/Layer 3 switches, routers, firewalls, servers, and storage systems • Use monitoring tools to identify, analyze, and troubleshoot infrastructure and service issues • Support automation, DevOps, cybersecurity, and GitOps-related activities • Manage support tickets, technical documentation, and customer communications • Participate in 24/7 emergency on-call support as required • Coordinate resources and technical teams to ensure timely issue resolution and customer satisfaction

🎯 Requirements

• Mandatory hands-on working experience with Nokia Container Services (NCS) • Strong understanding of LTE, VoLTE, VoWiFi, and 5G technologies • Experience with telecommunications cloud, public cloud, distributed cloud, and edge cloud environments • Hands-on configuration and troubleshooting experience with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO • Strong knowledge of TCP/IP, routing, switching, Layer 2/Layer 3 networks, routers, and firewalls • Knowledge of DNS, RADIUS, LDAP, MAP, Diameter, policy control, and charging protocols • Familiarity with AirFrame, HPE, Dell, and EMC infrastructure • Experience with Prometheus, Grafana, and Thanos • Knowledge of Ansible, GitOps, cybersecurity, and automation tools used in Nokia cloud environments • Experience with cloud operations processes, management of operations (MoO) processes, and Salesforce ticketing systems • Excellent written and verbal English communication skills • Previous experience in a customer-facing technical support or service management role • Experience managing critical incidents, technical escalations, and cross-functional teams • Understanding of project management principles, business processes, and software development lifecycles • Strong analytical, problem-solving, and customer relationship management skills • Willingness to participate in 24/7 emergency on-call support when required • Preferred: experience supporting Nokia telecommunications cloud and core network solutions • Preferred: exposure to CNFs and VNFs • Preferred: experience with large-scale telecom infrastructure and production environments • Preferred: familiarity with cloud automation, infrastructure monitoring, and operational support processes

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