Customer Success Partner, Enterprise

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals. • Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools. • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives. • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale. • Partner with Product Support to route technical questions and product-related issues for efficient resolution. • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities. • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities. • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements. • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

🎯 Requirements

• Passionate about influencer marketing, creator content and social media measurement • 3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology • Proven success managing toward business KPIs goals and customer advocacy metrics. • Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors. • Thrives on solving problems and delivering thoughtful, customer-centric solutions. • Builds strong, trusted relationships and acts as a strategic advisor to your customers. • Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies. • Balances strategic thinking with day-to-day execution and follow-through. • Stays composed and adaptable in a fast-paced, evolving environment. • Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success. • Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment. • Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions. • Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales. • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

🏖️ Benefits

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Whole Health Package: medical, dental, vision, life, disability insurance, and more. • Savings: a 401k (USA) plan to help you plan ahead. • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).