Senior Customer Success Partner, Enterprise

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals • Build strong, multi-threaded relationships with key stakeholders through consistent communication • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale • Partner with Product Support to route technical questions and product-related issues for efficient resolution • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management

🎯 Requirements

• 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology • Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations • Proven success managing toward business KPIs goals and customer advocacy metrics • Skilled in navigating complex organizations and building relationships across multiple levels • Thrives on solving problems and delivering thoughtful, customer-centric solutions • Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies • Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success • Confidence leading structured engagements such as success planning sessions, business reviews, and roadmap discussions • Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

🏖️ Benefits

• Health insurance • 401k (USA) plan to help you plan ahead • 15 days vacation • Floating and set holidays • Wellness allowance • Paid parental leave • Surprise meal stipends • Work from home stipend