Senior Manager – Implementation

🕒 May 12

🏢🏡 New York City – Hybrid

💵 $132k - $165k / year

⏰ Full Time

🟠 Senior

👔 Manager

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Directly manage and develop a team of Implementation Managers across EST and EMEA-aligned accounts • Set clear performance expectations, conduct regular 1:1s, and build a culture of ownership and client focus within the team • Partner with the Director of Implementation on capacity planning, hiring, and team structure as the org scales • Serve as the escalation point for your team's most complex or at-risk implementations • Own a portfolio of strategic customer implementations end-to-end, from post-sale handoff through successful CSM transition • Ensure consistent application of implementation methodology, project management standards, and delivery quality across your team • Identify and resolve implementation challenges quickly, developing practical recommendations that protect time-to-value for customers • Design and configure the CreatorIQ platform to meet complex customer requirements, setting the standard for your team to follow • Drive continuous improvement in implementation processes — reduce time-to-go-live, increase consistency, and improve CSAT across the region • Establish and track regional KPIs; translate performance data into coaching moments and process refinements • Collaborate cross-functionally with Sales, Customer Success, and Product to surface implementation insights and advocate for customer needs • Contribute to internal enablement by documenting best practices, building playbooks, and sharing learnings across the broader Implementation team

🎯 Requirements

• 8+ years in enterprise SaaS implementation, customer success, or professional services • 3+ years managing or mentoring a team of IMs, CSMs, or similar customer-facing roles • Proven track record of owning complex, multi-stakeholder onboarding engagements from kickoff through go-live • Experience working across EST and EMEA timezones preferred

🏖️ Benefits

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Whole Health Package: medical, dental, vision, life, disability insurance, and more. • Savings: a 401k (USA) plan to help you plan ahead. • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).