Credible
201 - 500 employees
Founded 2012
🛡️ Insurance
💼 Consulting
💸 Finance
Insurance • Consulting • Finance
Credible is a financial services marketplace that allows consumers to compare financial products from multiple lenders and providers. Offering a wide range of products such as personal loans, student loan refinancing, mortgages, credit cards, and insurance, Credible enables users to compare prequalified rates and find competitive financial solutions tailored to their needs. The platform prides itself on transparency and an easy-to-use interface, ensuring users can explore options without impacting their credit score through a soft credit inquiry. Founded in 2012, Credible aims to be a trustworthy resource for individuals seeking to make informed financial decisions.
Client Success Specialist
🔥 9 hours ago
🌲 North Carolina – Remote
💵 $20 / hour
⏰ Full Time
🟢 Junior
🏆 Customer Success
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
👻 Ghost score 0%
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Credible
201 - 500 employees
Founded 2012
🛡️ Insurance
💼 Consulting
💸 Finance
Insurance • Consulting • Finance
Credible is a financial services marketplace that allows consumers to compare financial products from multiple lenders and providers. Offering a wide range of products such as personal loans, student loan refinancing, mortgages, credit cards, and insurance, Credible enables users to compare prequalified rates and find competitive financial solutions tailored to their needs. The platform prides itself on transparency and an easy-to-use interface, ensuring users can explore options without impacting their credit score through a soft credit inquiry. Founded in 2012, Credible aims to be a trustworthy resource for individuals seeking to make informed financial decisions.
📋 Description
• Respond to a high volume of inbound client inquiries by phone, live chat, and email • Complete outbound calling campaigns to help clients move forward with loan requests • Identify client needs and help clients use specific site features • Identify trends impacting agent and client experience and communicate issues to Client Success Management • Share thoughts, opinions, and insights with leadership • Assist team members with questions and issues through internal team communication • Perform assigned projects, initiatives, and responsibilities
🎯 Requirements
• 1-3 years of customer service experience, ideally in a high-volume call center environment • Experience using CRM tools, like Salesforce (preferred) • Highly proficient in basic computer software and navigation, including SaaS applications • A Bachelor’s degree is preferred, but experience may be considered in place of a degree • Weekend and/or evening availability may be required because Customer Success is open 6 days a week
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