Impact Team Director – Rooms

🕒 2 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $90k / year

⏰ Full Time

🔴 Lead

👔 Director

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Crescent Hotels & Resorts

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

🤝 B2B

🏠 Real Estate

B2B • Real Estate

Crescent Hotels & Resorts is an independent hotel management company that operates and develops a diverse portfolio of properties across North America, from urban boutique hotels to luxury golf and resort destinations. The firm provides end-to-end hospitality services for property owners and brands, including asset and operations management, business development, commercial strategy, restaurant and F&B concept development, project management, and marketing aimed at driving revenue and asset growth. Crescent emphasizes a personalized, operator-built approach with a focus on innovation, accountability, diversity, and creating exceptional guest experiences.

📋 Description

• Lead and manage the Rooms Division teams to deliver exceptional guest experiences. • Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments. • Inventory management to include linen, pars, etc. • Ensure seamless interdepartmental communication and collaboration. • Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement. • Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets. • Develop and implement strategies to elevate service quality and operational efficiency. • Recruit, train, mentor, and develop department leaders and team members. • Ensure compliance with all safety, hygiene, and brand standards. • Maintain a visible presence during peak guest periods to support the team and engage with guests. • Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.

🎯 Requirements

• Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment is required. • Must have brand knowledge, specifically with Hilton and Marriott. • Front Office and Housekeeping experience is required. • Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.). • Demonstrated ability to lead, inspire, and develop high-performing teams. • Strong financial and analytical skills, including experience managing departmental budgets. • Exceptional communication, organizational, and problem-solving skills. • Bachelor’s degree in hospitality management or a related field preferred.

🏖️ Benefits

• Excellent compensation package starting at $90,000 annually • Operational incentive plan eligibility • An exceptional benefit plan for eligible associates & your family members • 401K matching program for eligible associates • Discounts with our Crescent managed properties in North America for you & your family members