Deal Strategy & Operations Manager

🕒 August 22

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Serve as an individual contributor and strategic partner on the Commercial Strategy & Operations team • Own the strategy and execution of complex, non-standard deals from pricing to close • Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions • Build deal structures, pricing models, and commercial terms balancing speed, risk, margin, and customer experience • Own approval workflows and escalations from first quote through final signature • Translate deal data, discount trends, and outcomes into actionable insights • Lead win/loss and deal retrospectives • Ensure deal structures align with revenue recognition principles and company financial goals • Drive improvements across the quote-to-cash lifecycle • Define business requirements and partner with systems teams on CPQ, CLM, and Salesforce enhancements • Lead UAT and rollout of new deal processes and tooling • Represent Deal Strategy & Operations on high-priority cross-functional initiatives • Standardize and document workflows • Train Sales on pricing, deal construction, and quoting • Maintain a self-service Deal Strategy Playbook

🎯 Requirements

• 5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations • Proven ownership of complex enterprise SaaS deals from quote to cash • Hands-on experience administering or optimizing CPQ tools • Strong Salesforce fluency across quoting, approvals, and deal reporting • Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW) • Exceptional communication skills with high emotional intelligence; able to influence without authority • Comfortable navigating ambiguity and making judgment calls in fast-paced environments • Based in India, working standard IST business hours (8:30 AM to 6:30 PM) with availability for one late-day team call per week

🏖️ Benefits

• Competitive, location-based pay • Equity • Comprehensive benefits package for you and your family