Deal Strategy & Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions • Build creative deal structures, pricing models, and commercial terms balancing speed, risk, margin, and customer experience • Own approval workflows and act as escalation owner from first quote through final signature • Translate deal data, discount trends, and outcomes into actionable insights • Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy • Ensure deal structures align with revenue recognition principles and company financial goals • Drive end-to-end improvements across the quote-to-cash lifecycle • Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements • Lead UAT and rollout of new deal processes and tooling • Represent Deal Strategy & Operations on high-priority cross-functional initiatives • Standardize and document workflows to enable speed and scale • Provide ongoing training to Sales on pricing, deal construction, and quoting • Contribute to and maintain a self-service Deal Strategy Playbook

🎯 Requirements

• 5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations • Proven ownership of complex enterprise SaaS deals from quote to cash • Hands-on experience administering or optimizing CPQ tools (Subskribe preferred) • Strong Salesforce fluency across quoting, approvals, and deal reporting • Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW) • Exceptional communication skills with high emotional intelligence; able to influence without authority • Comfortable navigating ambiguity and making judgment calls in fast-paced environments • Salesforce Admin experience or certification (nice to have) • Legal, contract management, or pricing strategy background (nice to have) • Prior sales or customer-facing experience (nice to have)

🏖️ Benefits

• Equity • Medical, dental, and vision plans • Paid parental leave • Monthly Health & Wellness allowance • Work from home office stipend • Lunch reimbursement for in-office employees • Flexible PTO