Manager – Enterprise AI Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $245k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Lead and develop a high-performing team of Enterprise AI Success Managers • Hire, coach, and develop team members; create tools, training, and career development resources • Guide the team in building trusted relationships with executive, operational, and technical stakeholders • Establish customer success frameworks, actionable plans, and measurable paths to value • Coach the team in managing complex enterprise accounts at scale • Drive customer adoption, value realization, workflow change, renewals, and expansion • Coach AI Success Managers on product configuration, prompts, workflows, rules, and new capabilities • Lead customer health, renewal, risk mitigation, and expansion strategy • Define, monitor, and improve success metrics including adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention • Partner with Sales, Product, Engineering, Marketing, and Professional Services • Bring customer insights into the organization and influence Product and Engineering priorities

🎯 Requirements

• Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment • Strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts • Experience leading teams that manage a high-volume portfolio of complex enterprise customers • Ability to coach teams to connect technical capabilities and product usage to real business results • Comfort operating in a technical, AI-driven environment • Fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities • Strategic and systematic thinking, with ability to bring structure to ambiguity and translate insights into action • Exceptional executive communication skills • Highly data-driven; able to use performance metrics to identify risks, coach teams, and improve customer outcomes • Ability to thrive in a high-growth, rapidly evolving environment • Willingness to travel approximately 25% and work across time zones

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Bonus • Equity