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Logo of Crisis Text Line

Crisis Text Line

201 - 500 employees

Founded 2013

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

💰 $23.8M Series B on 2016-06

Healthcare • Non-profit • Social Impact

Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.

📋 Description

• Represent Aselo at conferences, run booths, give live demos, and form new connections • Build and maintain relationships with prospects, partners, vendors, and helplines • Generate leads through email, LinkedIn, referrals, and other channels • Develop reusable messaging, automation, and AI-assisted sales processes • Hand signed partners to the implementations team with appropriate context • Own ongoing customer relationships and identify co-fundraising, expansion, and growth opportunities • Resolve cross-team customer issues and support implementations and support teams • Participate in customer support rotation and provide coverage • Present and customize Aselo demos and conduct discovery conversations • Translate customer use cases into business workflows with product and technical teams • Present Crisis Text Line solutions when appropriate • Build market models, track industry trends, evaluate markets, and compare competing products • Translate market and prospect insights into product roadmap suggestions • Coordinate with Crisis Text Line partnerships staff and support RFP responses • Define and track sales and customer success metrics • Advise the Executive Director on partnership goals and targets and deliver against agreed goals • Assemble quotes, discuss pricing, and recommend pricing framework changes • Create sales collateral and support website and social-channel messaging • Run webinars and informational sessions

🎯 Requirements

• 3+ years of experience in sales, business development, partnerships, or customer success • Demonstrated ability to manage opportunities from lead generation through discovery, proposal, negotiation, and signed agreement • Strong consultative communication and relationship-building skills • Ability to listen, establish rapport, assess fit, and tailor complex information to different audiences • Ability to negotiate respectfully and empathetically with resource-constrained organizations • Strong follow-through and organizational skills • Experience using CRM, reporting, or similar tools to manage relationships, pipelines, and performance metrics • Strong analytical skills, including market modeling, market sizing, opportunity assessment, and competitive product comparison • Creativity and resourcefulness in lead generation and use of reusable content or automation • Technical aptitude to become fluent in Aselo and learn basic tools such as Git commands and customer support tools • Ability to create clear presentation materials and visuals and deliver demos, webinars, and presentations • Ability to work primarily during Eastern Time hours • Flexibility to travel approximately 20% of the time • Reliable high-speed internet connection • Preferred: experience working cross-culturally • Preferred: experience selling SaaS or technology solutions to nonprofit, government, or public-sector organizations • Preferred: experience with helplines, crisis response, mental health, child protection, or mission-driven services • Preferred: experience contributing to or leading RFP responses • Preferred: experience managing new business and ongoing customer relationships, including renewals, expansion, or partnership growth • Preferred: experience in competitive research, market sizing, product positioning, and translating feedback into product recommendations • Preferred location within the Eastern Time Zone • Proficiency in a language other than English is a plus • For U.S.-based candidates, residence and regular work location must be in one of the eligible states • No visa sponsorship available

🏖️ Benefits

• Comprehensive medical, dental, and vision options • Employer-funded HSA contributions • Generous PTO • Sick time • 19 paid holidays with a winter break • 12 weeks of fully paid parental leave after 26 consecutive weeks of service • Monthly internet stipend • Monthly mental health stipend • Annual Wellness Stipend • Home office stipend • Professional development stipend • 403(b) retirement plan with employer contribution • Sabbatical after 3 years of service • Remote-only work arrangement

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