Director, Client Experience, Payments

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Cornerstone Advisors

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Cornerstone Advisors is a data-driven consulting firm that advises banks, credit unions and fintechs on technology selection and implementation, vendor management, mergers & acquisitions, strategic planning, performance improvement and enterprise transformation. The firm combines proprietary research, executive education, program management and hands-on advisory services to deliver measurable cost savings, improved operations and strategic outcomes for financial institutions.

📋 Description

• The Director, Experience & Payments serves as a trusted advisor within Cornerstone Advisors' Experience & Payments practice, partnering with banks and credit unions to shape and execute strategies across retail and commercial digital banking, contact center operations, branch transformation, and end-to-end customer and member experience. • This client-facing leadership role combines deep operational banking expertise with strategic consulting capabilities to help drive measurable outcomes, including improved service delivery, enhanced operational performance, modernized technology ecosystems, and stronger customer engagement. • The Director leads consulting engagements, facilitates executive-level discussions, develops actionable recommendations, and contributes to business development efforts, while helping to advance the growth of the Experience & Payments capability.

🎯 Requirements

• Bachelor’s degree in business, Finance, Information Systems, Management, or a related field. • Minimum of 7 years of progressive leadership experience within a bank, credit union, fintech, or financial services consulting organization. • Demonstrated leadership experience in one or more of the following: Retail Banking, Treasury Management, Commercial Digital Banking, Digital Banking Strategy, Contact Center Operations, Branch Operations or Branch Strategy, Customer or Member Experience. • Experience leading strategic initiatives, technology implementations, operational improvement programs, or digital transformation efforts. • Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

🏖️ Benefits

• Medical • Dental • Vision • HSA • 401k • Profit sharing • Life Insurance • Parental Leave • PTO • EAP