IT Infrastructure Manager

🕒 July 15

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Lead a team responsible for the engineering, delivery, modernization, and continuous improvement of enterprise infrastructure platforms • Develop and execute short- and long-term infrastructure roadmaps supporting business growth, modernization, and operational resilience • Translate enterprise technology objectives into infrastructure plans across hybrid cloud, AWS, Azure, networking, identity, endpoint foundations, collaboration platforms, and core enterprise services • Define and maintain infrastructure engineering standards, reference architectures, design patterns, documentation expectations, and operational readiness requirements • Drive scalable, repeatable infrastructure delivery through automation, Infrastructure as Code, standard templates, reusable patterns, and disciplined change management • Partner with Enterprise Architecture, Security & Risk, Technology Operations, PMO, business technology stakeholders, and vendors • Lead the design, engineering, and implementation of infrastructure solutions across cloud, on-premises, networking, identity/IAM, Microsoft 365, collaboration tools, and endpoint platforms • Oversee infrastructure project delivery from intake through design, implementation, testing, documentation, transition, and operational handoff • Drive infrastructure modernization, lifecycle management, cloud adoption, platform consolidation, technical debt reduction, and service improvement • Ensure monitoring, alerting, logging, backup, recovery, capacity, performance, security, and support requirements are addressed before operational transition • Provide leadership for network engineering, identity and access, Microsoft 365, endpoint foundations, disaster recovery, business continuity, and infrastructure resilience • Participate in major incident reviews, root cause analysis, remediation planning, escalation support, and continuous improvement • Provide executive-ready updates on initiatives, risks, progress, resource needs, dependencies, and decision points • Define and track KPIs related to infrastructure delivery, platform health, project execution, automation, technical debt reduction, and operational readiness • Lead, coach, and develop infrastructure engineers and technical professionals; manage goals, capacity, assignments, feedback, hiring, onboarding, and professional development • Manage vendor relationships, technology evaluations, renewals, support agreements, procurement, budget planning, forecasting, cloud cost management, licensing reviews, and cost optimization • Partner with PMO and IT leadership to manage the infrastructure project portfolio and prioritize demand

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience • One or more industry-recognized certifications in cloud technologies, infrastructure automation, project management, cybersecurity, networking, endpoint management, or IT service management, preferred • 8+ years of progressive experience in infrastructure engineering, platform engineering, cloud infrastructure, network engineering, systems engineering, or related technology roles • 3+ years of experience leading infrastructure, platform, systems, network, or cloud engineering teams • Advanced experience delivering infrastructure solutions in a hybrid enterprise environment • Experience leading infrastructure projects from design through implementation, documentation, transition, and support readiness • Experience with Infrastructure as Code and automation tools such as Terraform, CloudFormation, Bicep, Ansible, PowerShell, Python, Bash, or similar technologies • Experience with CI/CD, Git-based workflows, release management, configuration management, and repeatable deployment practices • Experience with Microsoft 365, collaboration platforms, endpoint platform foundations, and enterprise productivity services • Experience with ITSM practices, change management, incident/problem management, operational readiness, and production support transition • Advanced experience in vendor management, budgeting, cost analysis, and infrastructure investment planning • Experience working in a regulated or security-conscious environment; financial services or mortgage industry experience, preferred • Advanced technical knowledge of AWS, Azure, hybrid infrastructure, virtualization, Windows and Linux server platforms, enterprise storage, backup/recovery, networking, and identity platforms • Advanced knowledge of Active Directory, Microsoft Entra ID, SSO, MFA, conditional access, privileged access, and identity lifecycle management • Knowledge of LAN/WAN, SD-WAN, DNS, DHCP, VPN, firewalls, routing, switching, load balancing, cloud networking, and network segmentation • Knowledge of AWS is required; Azure experience, preferred • Advanced understanding of infrastructure architecture, cloud architecture, networking, identity and access management, Microsoft enterprise platforms, automation, and operational support models • Advanced understanding of monitoring, logging, alerting, observability, capacity planning, performance management, and service reliability practices • Comfortable operating in a large, complex, and rapidly evolving organization • Skilled in leadership, strategic planning, decision-making, communication, cross-functional partnering, analytical problem-solving, talent development, process improvement, and standards enhancement • Occasional work outside standard business hours may be required • Must be able to work remotely in the USA

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Professional development • Remote work arrangement