IT Operations and Incident Support Analyst

🔥 1 minute ago

❄️ Minnesota, South Carolina, +1 more states – Remote

❄️ Minnesota – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Monitor and support operational system performance across hardware, software, data platforms, and processes • Resolve IT incidents, outages, and major incidents, including alerting, on-call rotation management, communication, and escalation • Analyze service delivery areas including vendor payment oversight, account management, certificate management, and service account management • Coordinate and manage triage efforts and communications for major incidents, outages, and performance issues • Create, manage, and operate established run books and standard operating procedures • Assist with management and inventory of IT assets, including hardware, vendor platforms, and networks • Apply ITIL best practices and other frameworks to improve operations and service availability • Ensure proper IT change management and auditability • Oversee, maintain, and report periodic IT Operations KPIs and SLAs • Operate and continuously improve standard operating procedures for system maintenance • Collaborate with technical support teams to resolve user and enterprise system issues • Collaborate with business departments to align IT operations with business objectives • Assist with managing IT service providers and vendors for internet, cloud computing, and hardware maintenance • Support IT solutions that enhance mission-critical business operations • Maintain understanding of organizational business needs and align IT with those needs • Develop, manage, test, and oversee high-availability and disaster-recovery environments • Resolve technical issues independently and engage vendors and internal personnel as necessary

🎯 Requirements

• Proven experience as an IT Operational or Support Analyst • Experience with system installation, configuration, and analysis • Thorough knowledge of networks, on-premises computing, in-house-developed and vendor-developed software systems, and cloud computing • Strong communication skills for engaging technical and business partners • Technical proficiency and knowledge of IT infrastructure, networks, and systems • Ability to manage multiple projects and competing tactical issues and/or initiatives • High problem-solving aptitude and expert knowledge in troubleshooting complex technical ecosystems • Bachelor's or master's degree in IT or a related technical field, such as Computer Science or Engineering, and/or 5+ years of IT Operations experience • Attention to detail and a high sense of urgency

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Career development opportunities

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