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Technical Support, Sales Representative

🔥 1 hour ago

🌵 Arizona, North Carolina, +2 more states – Remote

infoinfo

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

Where this job comes from

Posted on GoDaddy's careers page, not through a job board

First seen by Remote Rocketship 1 hour ago

Still open on GoDaddy's site. Checked 5 minutes ago.

Logo of GoDaddy

GoDaddy

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $800M Post-IPO Equity on 2021-12

Consulting • Marketing • SaaS

GoDaddy is a web services company that provides domain registration, web hosting, website builder tools, and online marketing solutions to individuals and small-to-medium businesses. It offers software-as-a-service products that simplify creating and managing websites, email, e-commerce stores, and online presence. The platform serves both consumer and business customers and supports third-party site content and customer sites hosted on its infrastructure.

📋 Description

• Respond to inbound customer inquiries with expert advice and troubleshooting support • Offer customized solutions to help customers grow their businesses • Engage startups, sole proprietors, and established companies in discovery conversations to identify needs • Handle high-volume inbound calls by listening to customers, understanding requirements, troubleshooting technical issues, and recommending solutions • Guide customers through their first steps online and recommend products such as domains and website design services • Maintain current knowledge of products, services, prices, and promotions • Identify customer value and potential sales • Communicate confidently to build rapport and sell company products and services • Meet individual targets and performance metrics including Availability, Net Promoter Score, and New Sales Per Day • Respond to technical inquiries via phone, email, and chat • Pivot to outbound sales efforts when needed

🎯 Requirements

• High school diploma, GED, or equivalent work experience • 2+ years’ sales experience with a proven record of understanding customer needs • 2+ years’ experience in a commission, bonus, and/or metrics-driven environment • Shifts may require working nights, weekends, and holidays • Technical aptitude in internet, email, and hosting technology is advantageous • Experience with productivity tools such as Office 365 and G-Suite is advantageous • Experience in online business environments is advantageous • Experience owning and/or operating a small and/or midsize business (SMB)

🏖️ Benefits

• Competitive pay • Generous time off • Parental and wellness leave • Healthcare • Retirement savings program • Medical, dental, and vision insurance • 401(k)-retirement plan • Paid sick time • Paid vacation and personal time off • Paid parental leave • Life insurance • Short- and long-term disability • AD&D insurance • Mental health or EAP programs • Remote or hybrid work options • Paid holidays • Paid Wellness days • Tuition assistance • Adoption, surrogacy, and fertility benefits • Dependent daycare and backup care benefits • Employee stock purchase plan • Financial education and advice • Employee Resource Groups • Variable incentive plan opportunity • Opportunity to earn commissions/variable incentive compensation

Apply Now

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