Data Operations Analyst I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $64.6k - $77.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📉 Data Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Catholic Relief Services

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1943

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Catholic Relief Services is a global humanitarian organization that eases the suffering of and provides development assistance to people in need in over 100 countries. As the official international relief organization of the United States Conference of Catholic Bishops, CRS focuses on emergency response, health, agriculture, education, and justice and peacebuilding. Their work is guided by Catholic values and the organization aims to serve the poor and vulnerable, regardless of race, religion, or nationality.

📋 Description

• Provide data operational support for fundraising and business systems • Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays • Conduct duplicate review and remediation activities • Execute approved bulk uploads, imports, and data maintenance tasks • Process constituent and organizational record merges • Complete recurring operational activities within defined service levels • Maintain operational logs and documentation • Escalate exceptions, risks, and unresolved issues • Perform routine data cleanup, validation, reconciliation, and remediation • Identify recurring data quality issues and recommend corrective actions • Test and build automated methods for data quality and duplicate resolution using programming and AI • Respond to ServiceNow requests and user questions • Assist users with system navigation, reporting, and standard processes • Resolve common support issues using documented procedures • Create and maintain user guides, job aids, FAQs, and knowledge articles • Analyze recurring support requests and document solutions • Support communication and adoption of system changes and enhancements • Identify opportunities to streamline support processes • Assist with testing and validation of system enhancements • Participate in documentation and process improvement efforts • Support special projects related to data quality, user support, and system adoption • Share user feedback to improve systems and processes

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support • Strong attention to detail and commitment to data accuracy • Strong organizational and time-management skills • Ability to manage recurring operational responsibilities while responding to user needs • Strong written and verbal communication skills • Ability to work cross functionally • Ability to explain technical concepts to non-technical users • Required English language • Legally able to work where the position is performed • Experience with CRM, fundraising, MarTech, or constituent management systems • Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP • Experience using ServiceNow or similar ticketing platforms • Experience with data imports, record maintenance, or duplicate management • Experience creating documentation, job aids, and user guides • Intermediate Excel skills • Knowledge of SQL, Python, APIs, and/or AI/Prompt Engineering

🏖️ Benefits

• Medical insurance • Dental insurance • Life insurance • Vision insurance • Generous retirement savings plan • Collaborative, mission-driven work culture