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Logistics Coordinator – Contingent

🔥 5 minutes ago

🏈 Alabama, Alaska, +43 more states – Remote

infoinfo

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔗 Supply Chain

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Cryoport Systems's careers page, not through a job board

First seen by Remote Rocketship 5 minutes ago

Logo of Cryoport Systems

Cryoport Systems

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Cryoport Systems is a strategic partner in temperature-controlled supply chain management solutions for the life sciences. The company offers a comprehensive range of services to protect and manage high-value commodities across the supply chain, specializing in advanced therapies such as cell and gene therapies, biologics, reproductive medicine, and animal health. Cryoport Systems provides robust logistics services that include cryopreservation, biostorage, consulting, and custom packaging, ensuring regulatory compliance and quality standards. With its global reach, the company supports clinical trials and commercial distribution for critical materials, leveraging patented shipping systems and cutting-edge technology to ensure safe and effective transportation of sensitive materials.

📋 Description

• Monitor exceptions of live shipments through Cryoport’s web portal and email notifications • Escalate shipment exceptions internally to Logistics Managers • Answer and route client and carrier communications internally • Communicate externally with carriers and clients throughout shipments • Follow up through written and verbal communication • Manage inbound calls and redirect them to appropriate parties • Onboard new clients • Enter and approve orders • Perform daily revenue audits to ensure shipment charges, services, and additional fees are accurately captured • Collaborate with Finance and the Quote Team to resolve missing charges, billing discrepancies, and potential revenue leakage • Follow up on revenue-related exceptions to support accurate billing and maximize revenue capture • Interact regularly with Operations, Accounting, Management, Sales, and other internal departments • Perform administrative tasks, including data entry • Assume other duties as assigned

🎯 Requirements

• High school diploma or GED required • Proficient in Microsoft Office, including Outlook • 2+ years of General Logistics management & Customer Service preferred • Shift work, 8 AM - 5 PM PST, including weekends and public holidays • Willingness to work after hours and/or weekend shifts if needed • Strong verbal and written communication skills • Ability to meet deadlines consistently • Ability to listen, understand, and evaluate logistical issues • Proven record of initiative and dedication to meeting client expectations and requirements • Ability to develop professional, supportive relationships with clients, vendors, and internal employees • Willingness to embrace personal and professional development

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