Call Center Representative, Communication Assistant

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

👻 Ghost score 0%

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Accept and place relay calls for consumers • Facilitate telephone calls between deaf, hard of hearing, or speech-impaired consumers and hearing consumers • Use telephone/audio and relay processing equipment • Ensure the highest level of quality service is delivered to consumers • Hear audio and listen to spoken words, then voice or transcribe them to text on a computer • Read aloud messages typed by device users and type voiced messages and background sounds to device users • Translate written ASL messages to conversational English • Convey callers' feelings and emotions through voice inflection • Relay call contents accurately without intervening in conversations • Maintain TRS quality standards for accuracy and speed • Report identified technical issues to appropriate staff • Maintain strict consumer confidentiality during and after employment

🎯 Requirements

• 18 years of age or older • Minimum of a High School Diploma or equivalent • Must pass an essential skills assessment administered by recruiting staff • Ability to type at 60 words per minute and 95% accuracy to graduate training and process general (English) relay calls • Available to work varied schedules based on business needs; consistent schedules are not guaranteed • Availability to work weekdays, weekends, overnights, and holidays • Excellent customer service experience and a relaxed/calm demeanor • Excellent communication skills • Ability to hear using audio and telephone equipment • Ability to speak clearly and pronounce/enunciate complex words and sentence structures • Ability to verbally communicate using voice inflection and adjust tone and volume • Ability to read text aloud from a computer • Excellent typing speeds and accuracy scores • Excellent grammar and spelling • Ability to learn and understand complex computer communication software, shortcuts, and command functions • Ability to work in a fast-paced environment • Private and quiet office space with a closed door • Hard-wired internet connection via ethernet cable • High-speed internet connection (3.0 MG download; 1.2 MG upload); satellite connections are not accepted • Access to a mobile device with a camera • Access to a personal or public device/PC with a USB-C port • Must live and work in Minnesota • Full attendance for Monday–Friday virtual training, 9:00 AM–3:00 PM, for 3–4 weeks

🏖️ Benefits

• Opportunity to work from home (must meet qualifications) • Hiring for full- and part-time positions • Eligible for salary increases twice a year • Paid time off (for all employees) • Remote Work Stipend • Employee Assistance Program (available immediately, no employee cost) • Employee rewards for good attendance and performance • Student loan forgiveness eligibility (due to non-profit status) • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents • No sales, no quotas, no tech support, no customer conflict de-escalation