Customer Service Representative – Call Center

Job not on LinkedIn

🔥 0 minutes ago

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Serve as the first point of contact for members and customers • Assist with membership services, billing inquiries, and travel planning • Support Driving School enrollments, scheduling, rescheduling, and program inquiries • Educate members on AAA benefits, products, services, and coverage options • Promote memberships, upgrades, and other AAA products when appropriate • Provide travel information, including routes, directions, mileage, accommodations, and road conditions • Prepare TripTiks® and use available resources to address member needs • Resolve customer concerns professionally and escalate complex issues when needed • Accurately document customer interactions and process requests in company systems • Support training activities and assist during peak service periods

🎯 Requirements

• High school diploma or equivalent • Strong customer service, communication, and problem-solving skills • Ability to thrive in a fast-paced, high-volume environment • Proficiency with Windows-based computer applications • Typing speed of 30+ words per minute • Ability to successfully complete required Member Service Counselor training and assessments • Experience in customer service, call center operations, scheduling, registration, or enrollment processes • Geographic knowledge and map-reading skills • Familiarity with AAA products and services is an asset • Monday-Friday schedule from 12:00 PM-8:00 PM, with alternating Saturdays and no Sundays • Our organization participates in E-Verify

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)