Call Center Representative, Communication Assistant

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

👻 Ghost score 0%

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Accept and place telephone relay calls for consumers • Facilitate calls between deaf or hard of hearing individuals and hearing individuals • Ensure the highest level of quality service is delivered to all consumers • Hear audio and listen to spoken words, then voice or transcribe them to text on a computer • Read aloud messages typed by device users to the other party • Type the other party’s voiced messages and background sounds to the device user • Translate written ASL messages to conversational English • Convey callers’ feelings and emotions through voice inflection • Relay call contents accurately without intervening in the conversation • Maintain TRS quality standards for accuracy and speed • Report identified technical issues to appropriate staff • Maintain strict consumer confidentiality during and after employment • Complete required virtual training

🎯 Requirements

• 18 years of age or older • Minimum of a High School Diploma or equivalent • Pass an essential skills assessment administered by recruiting staff • Type at 60 words per minute with 95% accuracy to graduate training and process general (English) relay calls • Ability to hear using audio and telephone equipment • Ability to speak clearly and pronounce and enunciate complex words and sentence structure • Ability to verbally communicate using voice inflection; adjust tone and volume • Ability to read text aloud from a computer • Excellent typing speed and accuracy • Excellent grammar and spelling • Ability to learn and understand complex computer communication software, shortcuts, and command functions • Ability to work in a fast-paced environment • Available for varied schedules, including weekdays, weekends, overnights, and holidays; consistent schedules are not guaranteed • Excellent customer service experience and a relaxed/calm demeanor • Private and quiet office space with a closed door • Hard-wired internet connection via ethernet cable; ethernet cable provided by CSD • High-speed internet connection with 3.0 MG download and 1.2 MG upload; satellite connections are not accepted • Access to a mobile device with a camera • Access to a personal or public device/PC with a USB-C port • Must live and work in Texas • Must attend all hours of 3–4 weeks of virtual training, Monday–Friday, 9:00 AM–3:00 PM

🏖️ Benefits

• Opportunity to work from home (must meet qualifications) • Paid time off (for all employees) • Remote Work Stipend • Employee Assistance Program (available immediately, no employee cost) • Employee rewards for good attendance and performance • Student loan forgiveness eligibility (due to non-profit status) • Shift differentials for overnight shifts, Speech to Speech, and Bilingual • Salary increases twice a year