Call Center Representative, Communication Assistant

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

👻 Ghost score 0%

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Accept and place relay calls for consumers • Facilitate phone calls between deaf or hard of hearing individuals and hearing individuals • Ensure the highest level of quality service is delivered to all consumers • Hear audio and listen to spoken words, to voice or transcribe to text on a computer • Read aloud messages the device user types to the other party • Type the other party’s voiced messages and background sounds to the device user • Translate written ASL messages to conversational English • Convey callers’ feelings and emotions through voice inflection • Relay call contents as accurately as possible without intervening in the conversation • Maintain TRS quality standards for accuracy and speed • Report identified technical issues to appropriate staff • Maintain strict consumer confidentiality during and after employment • Complete 4 weeks of virtual training, Monday–Friday, 9:00 AM–3:00 PM

🎯 Requirements

• 18 years of age or older • A minimum of a High School Diploma or equivalent • Must be able to pass an essential skills assessment administered by recruiting staff • Ability to type at 60 words per minute with 95% accuracy to graduate training and process general (English) relay calls • Available to work varied schedules based on business needs; consistent schedules are not guaranteed • Availability to work schedules including weekdays, weekends, overnights, and holidays • Excellent customer service experience and a relaxed/calm demeanor • Private and quiet office space with a closed door • Hard-wired internet connection via ethernet cable (ethernet cable provided by CSD) • High-speed internet connection (3.0 MG download; 1.2 MG upload) • Satellite connections are not accepted • Access to a mobile device with a camera • Access to a personal or public device/PC with a USB-C port • Candidates for this role must live and work in Texas • Attendance to all hours of the 4-week training class is required • Excellent communication skills • Ability to hear, using audio and telephone equipment • Ability to speak clearly and pronounce and enunciate complex words and sentence structures • Ability to verbally communicate using voice inflection; adjust tone and volume • Ability to read text aloud from a computer • Excellent typing speeds and accuracy scores • Excellent grammar and spelling • Ability to learn and understand complex computer communication software, shortcuts, and command functions • Ability to work in a fast-paced environment

🏖️ Benefits

• Opportunity to work from home • Paid time off (for all employees) • Remote Work Stipend • Employee Assistance Program (available immediately, no employee cost) • Employee rewards for good attendance and performance • Student loan forgiveness eligibility (due to non-profit status) • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual • Hiring for full and part-time positions