Field Operations Program Director

🕒 June 16

🏄 California – Remote

🏄 California – Remote

💵 $100k - $110k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Responsible for the execution and overall management of the Field Operations Team • Responsible for managing staff assigned to perform the duties under CA Connect, including hiring, training, and supervision • Engage with the CPUC Management Team on a day-to-day basis or as needed to ensure the project receives the required commitment and support • Proactively collaborate and coordinate with other DDTP Vendors, Community and Service Partners • Communicate and report on project progress, risks, and issues on an ongoing basis • Support the Division President by acting as a liaison, as needed • Ensure all requirements are fulfilled including performance and Service Level Agreements (SLAs) • Provide reporting and communications to CPUC Management, Advisory Committee, Vendor Partners, and other stakeholders • Work cooperatively with the Division President to resolve escalated issues • Oversees key components, staffing and budgets of California Connect programs and community-driven campaigns • Builds a collaborative spirit within the CSD team and partner organizations • Develops program goals, including effective and efficient methods to track, evaluate and meet funding and stakeholder requirements • Represents the company by serving as an ambassador of the organization.

🎯 Requirements

• Bachelor’s degree in Social Sciences, Public Relations, Business, Communications, or related field; or equivalent professional experience • A minimum of three (3) years of experience within the past ten (10) years, leading a Statewide program • A minimum of five (5) years of experience as a Field Operations Program Manager or Project Director within the past (10) years being directly responsible for activities in procurement, regulatory compliance, finance, and operations management • A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs • A minimum of five (5) years of experience within the past ten (10) years building and maintaining strong working relationships with clients and key internal and external stakeholders. • A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.) • Ability to communicate effectively using American Sign Language (REQUIRED)

🏖️ Benefits

• Health insurance • Paid time off • Professional development • Flexible work arrangements