Learning Innovation Manager, Program Impact

🕒 September 1

🇺🇸 United States – Remote

💵 $72k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Lead the design, evaluation, and continuous improvement of learning and program experiences • Translate program outcomes and learner insights into evidence-based improvements to learning delivery at scale • Partner on curriculum and instructional material design, refinement, and evaluation • Apply backward design, adult learning theory, and UDL to create scalable learning content • Lead pilot testing of curricula and program models, gather feedback, and iterate • Build and maintain style guides, templates, and quality standards for instructional content • Develop training courses and materials connecting program learning to job readiness and employment outcomes • Administer, configure, and optimize Canvas LMS, including course shells, enrollment, gradebook setup, and reporting • Manage the web-based conferencing platform for live instruction, including setup, facilitator support, and troubleshooting • Evaluate and pilot emerging edtech and AI-enabled learning tools • Liaise with Canvas and conferencing vendors and internal IT on integrations, upgrades, and troubleshooting • Train and support program staff and facilitators in use of Canvas and the conferencing platform • Design and maintain frameworks for measuring program impact, learner outcomes, and engagement • Build dashboards and reporting tools using program and Canvas data • Conduct data analysis to identify trends, gaps, and opportunities for improvement • Align impact metrics with organizational KPIs and funder/stakeholder reporting requirements • Advise the Sr. Director of Business Operations on learning innovation and data-informed organizational strategy • Collaborate on curriculum development, delivery platforms, outcome measurement, course design, scheduling, and employment pipeline goals • Represent program learning and impact priorities in cross-departmental planning and budgeting conversations • Perform other duties as assigned

🎯 Requirements

• Demonstrated experience with instructional design methodologies and curriculum development • Hands-on experience administering Canvas LMS or a comparable learning management system • Experience with web-based conferencing platforms such as Zoom, Teams, or WebEx • Strong data analytics skills, including building reports/dashboards and translating data into actionable recommendations • Strategic and analytical thinking, with ability to move between data, design, and technology • Strong project management skills and ability to manage multiple priorities • Innovative mindset with a bias toward testing, learning, and iterating • Excellent interpersonal, written, and presentation communication skills • Proven ability to partner cross-functionally • Familiarity with AI-enabled learning tools and emerging edtech trends • Bachelor's degree in Education, Instructional Design, Data Analytics, or a related field, or equivalent combination of education and experience • 5+ years of experience in program development, instructional design, learning innovation, or a related field • Experience with SQL, Excel, and BI tools such as Tableau or Power BI preferred • Experience with survey or assessment platforms preferred • Experience in a nonprofit, education, or mission-driven program environment preferred • Master's degree in Education, Learning Design, Data Science, or a related field preferred