Customer Service

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $67.5k - $82.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provide customer support via phone and email • Track customer contacts in the ticketing system • Provide direction to the development team on required system changes and enhancements • Test fixes and new features before release • Create written materials and webinars for new regulations, system features, or areas of concern • Contribute to software updates as required laws change • Test software from a user perspective to ensure it meets customer needs • Identify product enhancements to improve the customer experience

🎯 Requirements

• 3+ years of experience in client services or software support in the pension space • Deep knowledge of qualified retirement plans, including compliance testing, contributions, distributions, and document maintenance • Hands-on experience with retirement plan software platforms such as CalcAir, DATAIR, Relius, ASC, FT Williams, or similar • Experience with ticketing systems and performance tracking tools • Comfortable exploring uses of automation to enhance customer experience • Familiarity with ERISA and recent regulatory changes, including SECURE 2.0 • Credentials from ASPPA (QKA) / NIPA or active progress toward one will be helpful

🏖️ Benefits

• Comprehensive total rewards package • Health and wellness benefits • Paid time off • Learning and development opportunities • Other employee programs supporting well-being and growth • Profit sharing bonus plan • Medical insurance • Dental insurance • Vision insurance • Basic life insurance • Short-term disability insurance • Long-term disability insurance • 401(k) participation with company match • Minimum of 10 days of vacation for new employees • Sick time based on state requirements • 8 company-paid holidays per year • 2 personal holidays per year