Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Learn the outdoor power equipment, powersports, agriculture, and golf car dealership industry and customer challenges • Acquire in-depth knowledge of the software suite and add-on modules • Maintain basic bookkeeping skills to address common accounting issues, including journal entries, financial reporting, reversing transactions, and reconciliations • Develop understanding of dealership operations and supported business processes • Attend key industry events and user conferences as required • Respond to incoming customer emails, calls, and chats • Resolve customer issues immediately or track them for follow-up, targeting 7–10 tickets per day • Maintain an 80% or higher same-day ticket closure rate • Triage multiple tasks while providing customer support • Own customer interactions and provide timely follow-up, targeting a 98% or higher CSAT score • Create new Knowledge Base articles • Test and replicate reported software and hardware problems and troubleshoot issues • Make follow-up calls with fellow team members to address customer issues • Keep internal tools accurate and up to date, targeting 95% or higher ticket accuracy in monthly audits • Complete special projects and tasks assigned by the Support Team Lead

🎯 Requirements

• 2+ years of software service experience • Strong computer troubleshooting skills • Bookkeeping experience or knowledge • Experience working with QuickBooks, Peachtree, or a Business Management System with Accounting would be an asset • Dealership experience would be an asset • Ability to develop strong knowledge of software products and service offerings and troubleshoot customer inquiries • Proven track record of working with customers via phone to build relationships, ascertain concerns, and provide guidance • Willingness to interact with customers in a professional, productive manner • Strong organizational skills to interact with multiple customers throughout the day • Attention to detail and diligence when updating internal tools • Must be able to work in the United States for this US-only role

🏖️ Benefits

• Company profit sharing bonus plan • Medical, dental, and vision benefits • Basic life insurance • Short- and long-term disability coverage • 401(k) participation with company match • Minimum of 10 days of vacation for new employees • Sick time based on state requirements • 8 Company-paid holidays • 2 personal holidays per year • LinkedIn Learning and Open Sesame ongoing education