Customer Care Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

💳 Fintech

🏦 Banking

🔒 Cybersecurity

💰 Private Equity Round on 2024-01

Fintech • Banking • Cybersecurity

CSI is a technology company specializing in modern banking solutions, offering products such as core banking software, digital banking, payment processing, and managed cybersecurity services. Their integrated solutions also include advisory services focused on financial crimes compliance and mitigation. CSI aims to empower financial institutions to thrive in a digital landscape while enhancing customer experience and operational efficiency.

📋 Description

• Make a meaningful impact by helping CSI customers maximize the value of their products and applications through expert guidance, complex issue resolution, product education, and project support. • Creating post-conversation plans that support customer follow-up and resolution. • Demonstrating expertise across multiple applications and CSI service areas while mentoring less-experienced team members. • Gathering customer requirements and developing advanced project plans to address client needs. • Managing multiple projects simultaneously while providing advanced technical and application support. • Supporting strategically focused and high-profile customer relationships. • Delivering virtual and on-site project support and training to customers. • Serving as an escalation resource for complex issues that require in-depth research, analysis, and resolution management. • Developing and maintaining knowledge resources that enable faster issue resolution and improved customer service effectiveness. • Identifying product trends and collecting customer feedback to support product enhancements and continuous improvement initiatives. • Planning, leading, completing, and following up on System Utilization Reviews. • Traveling as needed to support customer site visits and project engagements. • Performing other duties as assigned.

🎯 Requirements

• Minimum of five (5) years of relevant work experience. • Technical education or job knowledge equivalent to a two-year college degree or trade school. • Experience preparing and/or comprehensively reviewing consumer and commercial loan documentation. • Experience administering and supporting lending software systems, including configuration, maintenance, and user support, preferred. • Working knowledge of lending compliance laws and regulations applicable to consumer and commercial loan products. • Strong analytical and problem-solving skills with a high level of attention to detail. • Excellent verbal and written communication skills with the ability to effectively communicate with a variety of audiences.

🏖️ Benefits

• Competitive salary • Incentive awards based on individual and business performance • Comprehensive range of benefits