Order Management Specialist

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CSW Industrials Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🔧 Hardware

⚡ Energy

B2B • Hardware • Energy

CSW Industrials Inc. is a diversified industrial growth company that designs, manufactures, and markets niche, value‑added products for professional trades and commercial construction markets. Through a portfolio of operating brands (including providers of HVAC/R and contractor supplies, engineered building components like fire- and smoke-rated opening protective systems, grilles and railings, and specialized lubricants and sealants) it serves HVAC/R, plumbing, electrical, construction, energy and other industrial end markets. The company emphasizes disciplined capital allocation, strategic acquisitions, employee safety and sustainability while selling primarily to professional and commercial customers.

📋 Description

• Process and maintain customer purchase order data received through various order modes (e.g. Manual Entry, EDI, eCommerce / Magento, UiPath) • Continually learn and maintain a growing complexity of order processing programs • Resolve order exceptions and holds within established service level timeframes to keep orders moving and minimize aged/held order backlog • Monitor and clear assigned order holds (credit, pricing, inventory, compliance) daily to ensure orders progress toward on-time fulfillment • Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards • Ensure that all order-relevant records are kept in accordance with RectorSeal and SOX policies • Identify and assess customers’ needs to achieve a winning customer experience • Respond to customer and sales inquiries promptly and completely, meeting response-time expectations and reducing repeat contacts on the same order issue • Follow communication procedures, guidelines and policies • Go the extra mile with our customers to ensure the highest levels of customer satisfaction

🎯 Requirements

• 2+ years of experience working in a customer service position is a must • Familiarity with CRM/JDE systems and practices • Experience with detailed data entry and problem solving within an ERP system

🏖️ Benefits

• comprehensive medical, dental and vision plans • 401(k) • pension • life insurance • paid time off program with paid holidays • various wellness programs