Program Manager, Customer Success

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CUBEX LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

CUBEX LLC is a company that specializes in providing inventory management products and smart cabinets equipped with cloud-based software. Their solutions are designed to reduce risk, increase efficiency, and boost profitability for veterinary practices. CUBEX offers various software options including PMP submissions, real-time business intelligence reporting, and DEA logs, which can integrate with major systems or function as standalone software. They also focus on automating DEA compliance and control substance management, ensuring secure access to dangerous drugs and managing high-cost treatment area medications. Additionally, they offer pharmacy and supply management solutions to eliminate missed charges and control inventory efficiently. CUBEX's offerings are particularly aimed at enhancing the safety and efficiency of veterinary practices while automating labor-intensive processes like inventory tracking and supply re-ordering.

📋 Description

• Own program health, adoption, and utilization across assigned parent-account logos • Translate regional CSM practice health checks and optimization findings into an enterprise program view • Drive remediation and optimization plans to improve customer health scores and operational outcomes • Maintain a live view of program adoption and ROI • Lead Executive Business Reviews, ROI validation, and clinical/financial benchmarking • Quantify and communicate customer value impact across financial, operational, and regulatory dimensions • Support Continuing Education programs and standard-of-care rollouts • Surface category-expansion and new-hospital opportunities for sales leadership to pursue • Keep every logo renewal-ready through health scoring, readiness plans, and early risk identification • Coordinate the regional CSM team's engagement schedule across the portfolio • Partner with Implementation, Product, Support, and Customer Success for smooth transitions and high-impact delivery • Maintain accurate program and customer records in Salesforce

🎯 Requirements

• 5+ years in customer success, program management, or account management in healthcare, veterinary, dental, or medtech • Demonstrated success driving adoption, optimization, and value realization for multi-site customers • Strong ability to build and present ROI, health-scoring, and program-impact narratives • Excellent stakeholder management with clinical and administrative audiences • Salesforce discipline; highly organized and proactive in a field-based role • Up to 50% travel in a field-based role • Bachelor's degree in Business, Life Sciences, Healthcare, or related field preferred

🏖️ Benefits

• Open PTO; including 9 observed holidays • Medical, dental, and vision insurance • Health Savings Account • Flexible Spending Accounts; Health Care and Dependent Care • 401(k) with generous company contribution- Safe Harbor Contribution • Company paid long-term disability and life insurance • Employee Assistance Program (EAP) • United Pet Care pet coverage • Internet/cell and gym reimbursement