Customer Support Specialist

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Packard Culligan Water

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🍽️ Food & Beverage

B2B • Food & Beverage

Packard Culligan Water is a family-owned company committed to enhancing lives through water by providing quality drinking water and a variety of water treatment solutions. Established in 1946 and headquartered in Minnetonka, Minnesota, it operates 34 Culligan Water dealerships across 10 states, focusing on residential services, commercial and industrial water systems, and exceptional customer service. Packard Culligan Water emphasizes strong community relationships, professional service, and a commitment to customer satisfaction with a wide range of products, including water softeners and filtration systems.

📋 Description

• Respond to customer inquiries by phone, email, or in person • Resolve customer issues and document customer interactions accurately • Schedule deliveries, installations, and service calls • Collaborate with internal teams and dealership staff to ensure seamless service delivery • Support customer feedback improvements and customer service programs • Provide operational support for dealership billing, inventory, accounts payable, and office functions • Answer process-related questions and guide dealership staff • Assist with month-end close, documentation, and reporting • Support dealership teams during high-volume periods or staffing gaps • Participate in onboarding and training new employees • Reinforce company policies, procedures, and best practices through coaching • Identify knowledge gaps and escalate training needs • Assist with implementing new procedures and tools across locations • Contribute to customer experience initiatives and propose improvement opportunities • Support billing and accounts receivable processes, outstanding-balance follow-up, and collections coordination

🎯 Requirements

• 1–3 years of customer service, administrative, operations support, or related experience • Strong communication, organizational, and problem-solving skills • Ability to multitask and adapt in a fast-paced environment • Proficiency with computer systems and customer service software • Ability and willingness to travel at least 50% of the time • Willingness to learn and embrace new processes, technologies, and business practices • Self-motivated, flexible, and comfortable working independently and as part of a team • Valid driver's license and ability to travel independently • Preferred: dealership operations, billing, inventory management, or customer service experience • Preferred: training, onboarding, or employee mentoring experience • Preferred: experience supporting multiple locations or business units • Pre-employment background check, education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review upon offer

🏖️ Benefits

• $0 deductible medical insurance with affordable premiums • Dental insurance • Vision insurance • Life insurance • Career growth opportunities through training and development • Competitive base pay • Bi-annual employee incentives • 401(k) with employer match • Collaborative and innovative work environment • Opportunity to make a direct impact on customer and employee experience across multiple locations • Full-time employee health, dental, vision, and 401(k) benefits