Customer Support Representative

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Texas Sports Academy

WebsiteLinkedInAll Job Openings

2 - 10 employees

📚 Education

⚽ Sports

Education • Sports

Texas Sports Academy is a private, Texas-based elite sports academy and accelerated school for student-athletes that combines AI-powered, mastery-based academic instruction with professional-level athletic training and life-skills development. Students complete core academics in a focused two-hour morning block using personalized, AI-driven learning, then spend afternoons (noon–4pm) training with former professional athletes and coaches while receiving instruction in leadership, financial literacy, NIL prep, and content creation. The organization operates multiple Texas locations (Carrollton, Houston, Plano), emphasizes faster academic mastery and athletic development for grades ~3–11, and positions itself as an alternative to traditional full-day schooling for serious student-athletes.

📋 Description

• Own and work the parent support queue in Zendesk daily • Respond to parent inquiries about schedules, billing, academics, athletics, campus logistics, and related topics • Resolve parent issues end to end, coordinating with internal teams and keeping parents updated • Escalate issues to the appropriate person with the necessary context • Tag Zendesk tickets properly and maintain macros • Identify support patterns and flag root-cause issues • Communicate clearly, warmly, professionally, and on-brand • Serve as the first line of response for families at Texas Sports Academy, a K-12 school for serious student-athletes

🎯 Requirements

• 2–3 years of Zendesk support experience, including knowledge of macros, triggers, and queue management • Excellent written English • Customer- or family-facing support experience handling inquiries at volume and difficult conversations • Judgment to interpret requests and resolve issues without creating new problems • Comfort using AI tools to draft responses and accelerate repetitive work • Organized and reliable; able to track open items, follow through, and keep parents updated • Full-time availability during standard U.S. business hours, Central Time • Fully remote, open globally; U.S. residence is not required • Reliable internet and a quiet workspace • School or youth program support background is a bonus • Bilingual English/Spanish ability is a bonus • Zendesk Support Administrator or similar certification is a bonus

🏖️ Benefits

• $25/hour pay • Fully remote work • Reliable internet and a quiet workspace provided/required for remote work