Customer Experience Representative

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $43.1k - $59.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

🛡️ Insurance

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• Handle customer contacts from agents, policyowners, and employers regarding in-force policies, policy administration, and policy benefits • Respond to customer requests and prepare and deliver in-force and sales illustrations for universal life policies, annuity settlement options, new product sales, and existing product conversions • Generate and send service request documents, including beneficiary change, ownership change, withdrawal, and surrender forms • Process policy loans, dividend withdrawals, routine policy changes, premium payments, and reconciliation of lockbox payments • Handle agent contacts regarding new business applications, sales illustrations, website and e-app support, and underwriting applicants • Create and generate correspondence for agents and policyowners • Document customer communication in the online Call Manager system • Review, verify, and mail automatic system checks • Process written correspondence regarding mode changes, address changes, and termination of coverage on existing workplace policies • Process returned mail • Research moderately complex new business and in-force policy inquiries and consult with senior team members • Collaborate with other teams to resolve customer issues within established service level agreements • Collaborate with team members and the people leader to improve customer experience • Identify and report system problems • Identify, suggest, and implement process improvements

🎯 Requirements

• High school diploma or equivalency • Associate degree, with business or marketing customer service-related courses preferred • Two years of experience working with life and annuity or related experience • Experience working in a call center, customer service, or similar environment preferred • LOMA coursework and Associate Customer Service designations preferred • Good knowledge of state insurance and IRS regulations preferred • Strong understanding of life insurance industry products and procedures • Strong analytical and problem-solving skills • Strong data entry and ten-key by touch skills • Ability to accurately file alpha and numeric information • Good math skills • Strong verbal and written communication skills • Strong organizational and customer service skills • Ability to work in a fast-paced and team environment • Ability to maintain confidentiality

🏖️ Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan • Full day of volunteer time off annually • 401(k) plan match • Pension plan • OneEMC bonus plan • Recognition and anniversary awards • Professional development and growth opportunities • Tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day • Opportunities for alternative work arrangements