Enterprise Application Support Specialist

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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NexGen Data Systems, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

NexGen Data Systems, Inc. is an IT consulting firm that offers specialized professional services focusing on advanced cloud, data center, and network solutions. They provide integrated security and management capabilities for complete turn-key solutions, employing a collaborative management approach to accelerate the delivery of complex technical solutions. NexGen's services include cloud computing, network engineering, data center engineering, cybersecurity, data and network security, and operations engineering. They are ISO and CMMI certified, emphasizing their commitment to quality and efficient service delivery.

📋 Description

• Provide day-to-day administration, monitoring, maintenance, troubleshooting, and sustainment of DLA enterprise infrastructure applications • Provide daily operational support for assigned COTS/GOTS applications • Monitor application availability, health, connectivity, functionality, performance, and service dependencies • Perform application diagnostics using Government-provided maintenance and monitoring tools • Install, configure, upgrade, patch, maintain, and troubleshoot assigned applications • Support physical, virtualized, on-premises, and cloud-hosted application environments • Analyze and resolve user software, application, interface, and connectivity issues • Coordinate with operating system administrators, database administrators, network teams, cybersecurity personnel, project managers, users, and vendors • Open and track work orders with internal DLA teams and external vendors through final resolution • Perform software updates, patch management, registry modifications, application cleanup, security-template application, and configuration-baseline maintenance • Research software bugs, compatibility problems, vendor releases, application changes, and system dependencies • Support design, development, testing, implementation, documentation, migration, and enhancement of assigned applications • Support Adobe Experience Manager, IIS, quarterly updates, security patches, workflow components, and third-party product compatibility • Support Dameware licensing servers, including installation, configuration, patching, licensing, upgrades, and vendor coordination • Participate in staff meetings, project meetings, outage coordination, and implementation planning • Prepare weekly activity inputs and monthly application status information • Maintain application procedures, technical records, troubleshooting guides, vendor contacts, and knowledge-transfer materials

🎯 Requirements

• Active Department of Defense Secret clearance required • Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation • Current DLA-approved Computing Environment certification applicable to assigned applications • Must satisfy applicable DoD 8140 requirements before receiving system access • IAT Level II or IAT Level III certification and CE Administrator qualification required when assigned privileged application administration duties • Minimum six years of progressive information processing or information technology support experience • At least three years supporting a range of enterprise hardware and software solutions • At least two years installing, troubleshooting, diagnosing, maintaining, or training users on enterprise applications • Experience supporting production COTS/GOTS applications, vendor software, web applications, application servers, integrations, and end users • Familiarity with Windows Server, IIS, application services, patching, registry changes, interfaces, APIs, licensing, and network dependencies • Desired experience with AEM, Dameware, Lenel, Carbon Black, SCOM, ELM, SQL, IIS, E911, SFTP, Xona, RightFax, ServiceNow, vendor coordination, and cloud-hosted applications • US citizenship or authorization to work in the United States • Must be able to obtain and maintain a United States Department of Defense security clearance • Visa sponsorship is unavailable

🏖️ Benefits

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance • Subsidized medical, dental, and vision premiums for spouse and dependents • Short-term disability plan • Long-term disability plan • 401(k) match up to 10% of the employee’s salary contributions • Comprehensive training and development program • 11 paid holidays • Paid time off (PTO) accrual starts at 15 days annually • Continued learning and career advancement opportunities