Digital Payments Support Specialist

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $25 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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DivaDance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

Wellness

DivaDance is a vibrant and energetic dance experience designed for adults, focusing on inspiring confidence and building community through dance. Offering choreography classes that incorporate original pop-music inspired routines suitable for all levels, DivaDance transforms fitness into a fun and engaging activity. With franchises available, the company has established a presence in numerous cities across the United States, promoting a sense of connection and enjoyment in its unique dance fitness classes.

📋 Description

• Monitor and analyze digital payment transactions • Verify payment and transaction information • Maintain records of transactions between companies and customers • Assist with payment reconciliation and highlight anomalies • Review payment confirmations and documentation • Help resolve transaction issues and answer general payment questions • Store payment and paperwork records online • Respond to internal and consumer payment inquiries • Check payment status and follow up on payments as needed • Create reports of payment summaries and transactions • Manage internal systems, spreadsheets, and payment platforms • Assist with payment records for memberships, classes, and events • Provide support to the Finance & Operations team • Comply with corporate policies and payment limitations • Keep client and financial data confidential

🎯 Requirements

• Experience in digital payments, payment processing, banking, accounting, customer service, administration, or comparable experience is an asset • Great attention to detail and accuracy • Background in digital financial technologies and internet platforms • Computer with Internet access • Skilled in using electronic documents and spreadsheets • Excellent organizational and time-management abilities • Strong written and oral communication skills • Reliable desktop or laptop computer • Good, stable, high-speed Internet • Ability to securely handle sensitive consumer and financial data • Smartphone available as needed during business hours • Experience with cloud storage and standard communication platforms • Ability to archive digital resources safely and in an organized manner • Knowledge of online payment options, e-wallets, Internet banking, payment gateways, membership subscription payment systems, recurring billing programs, e-commerce payments, PayPal, Google Sheets, or MS Excel is desirable • Customer account management experience is desirable • Experience with monetary and administrative systems is desirable • Work-from-home capability

🏖️ Benefits

• Flexible working arrangements • Training & Onboarding • Opportunities for career advancement • Positive, lively team atmosphere • Good long-term potential for the right applicant • Remote full-time position