Customer Relations – Event Support Specialist

Job not on LinkedIn

🕒 August 18

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lava Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🏨 Hospitality

🍽️ Food & Beverage

B2C • Hospitality • Food & Beverage

Lava Island is an indoor family entertainment and play center brand that positions itself as an “Indoor Play Oasis” where families can play together. It operates multiple U. S. locations offering all-day open play, trampolines, obstacle courses, themed birthday party rooms, group/field-trip packages, on-site food (pizza, wings, smoothies), and a gallery of location-specific experiences. The company focuses on family-friendly experiences, event hosting (birthday parties, group visits), and in-venue food service.

📋 Description

• Manage and respond to incoming text messages • Answer party-related questions for guests who have booked events • Coordinate callback times with potential party hosts • Schedule follow-ups that turn interest into bookings • Assist guests with rescheduling parties • Finalize details on bookings made in person • Support guests through escalations and resolve concerns with park managers • Route issues to the appropriate park • Coordinate with onsite teams for location-specific inquiries • Pull and generate daily reports for onsite teams • Perform other tasks assigned by the Customer Relations & Event Support Team Lead

🎯 Requirements

• Availability starting at 6:30 AM ET, including Friday, Saturday, and Sunday • Residence in Georgia or Connecticut • Reliable internet connection at your remote workspace • A quiet, professional workspace at home • Ability to remain calm and professional in high-pressure situations • Must be 18 years or older • Must pass a background check • Clear, confident written and phone communication • Comfortable with technology and learning new tools quickly • Spanish is a bonus skill • Hospitality, event management, and social media engagement are bonus skills

🏖️ Benefits

• Work fully remote from Georgia or Connecticut • Schedule that respects your time • Real opportunity for advancement as new parks open • Structured schedule flexibility • Competitive pay, benefits, and recognition for great work