Customer Relations – Event Support Specialist

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🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Lava Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🏨 Hospitality

🍽️ Food & Beverage

B2C • Hospitality • Food & Beverage

Lava Island is an indoor family entertainment and play center brand that positions itself as an “Indoor Play Oasis” where families can play together. It operates multiple U. S. locations offering all-day open play, trampolines, obstacle courses, themed birthday party rooms, group/field-trip packages, on-site food (pizza, wings, smoothies), and a gallery of location-specific experiences. The company focuses on family-friendly experiences, event hosting (birthday parties, group visits), and in-venue food service.

📋 Description

• Answer and respond to incoming guest text messages professionally and efficiently • Answer party-related questions for guests who have already booked events • Coordinate callback times with potential party hosts • Schedule follow-ups that turn interest into bookings • Assist guests with rescheduling parties • Finalize details on bookings made in person • Support guests through escalations and resolve concerns • Communicate with park managers to resolve issues • Route issues to the appropriate park and team members • Coordinate with onsite park teams for location-specific inquiries • Pull and generate daily reports for onsite teams • Take on other tasks assigned by the Customer Relations & Event Support Team Lead

🎯 Requirements

• Availability starting at 6:30 AM ET, including Friday, Saturday, and Sunday • Residence in Georgia or Connecticut • Reliable internet connection at your remote workspace • Quiet, professional workspace at home • Ability to remain calm and professional in high-pressure situations • Must be 18 years or older • Must pass a background check • Warm and guest-focused approach • Clear, confident written and phone communication • Dependability and adaptability in fast-paced situations • Team-oriented approach • Comfort with technology and ability to learn new tools quickly • Bonus skills: hospitality, event management, social media engagement, Spanish

🏖️ Benefits

• Work fully remote from Georgia or Connecticut • Schedule that respects your time • Opportunity for advancement • Structured schedule flexibility • Competitive pay • Benefits • Recognition for great work