Mission-Critical Outage Support Specialist

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NexGen Data Systems, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

NexGen Data Systems, Inc. is an IT consulting firm that offers specialized professional services focusing on advanced cloud, data center, and network solutions. They provide integrated security and management capabilities for complete turn-key solutions, employing a collaborative management approach to accelerate the delivery of complex technical solutions. NexGen's services include cloud computing, network engineering, data center engineering, cybersecurity, data and network security, and operations engineering. They are ISO and CMMI certified, emphasizing their commitment to quality and efficient service delivery.

📋 Description

• Provide on-call support for mission-critical outages on a 24x7x365 basis • Respond rapidly to Info Spot and other high-priority mission outages • Identify affected applications, infrastructure, users, locations, dependencies, and mission impact • Perform initial triage and coordinate application, systems, network, SecureView, cloud, cybersecurity, vendor, and Government personnel • Participate in or host DLA outage war lines • Maintain chronological outage timelines documenting symptoms, actions, decisions, escalations, restoration steps, and communications • Provide regular progress updates to Government representatives and the Information Technology Operations Center • Participate in the 0700 Daily Scrum and brief outage status, restoration progress, risks, and planned actions • Complete DLA ITOC Info Spot Reports, Data Center Services questionnaires, outage trackers, and related documentation • Support technical root-cause analysis and identify contributing conditions, failed controls, process gaps, and recurring problems • Document corrective actions and recommendations to prevent recurrence • Keep associated ServiceNow records current with complete outage documentation • Support post-event reviews and lessons-learned activities • Transfer outage procedures, historical reports, escalation contacts, and response playbooks during transition-out

🎯 Requirements

• Mandatory 24x7x365 on-call availability • Active Department of Defense Secret clearance required • Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation • Must maintain applicable DLA-approved certifications and DoD 8140 qualifications • Must maintain IAT Level II or IAT Level III and applicable CE Administrator qualifications when privileged system access is assigned • Minimum six years of progressive information technology or information processing experience • At least three years supporting hardware, software, applications, infrastructure, or enterprise service operations • At least two years diagnosing and resolving technical problems in enterprise environments • Experience supporting major incidents, priority-one outages, operational war rooms, service restoration, and root-cause analysis • Ability to communicate clearly and calmly with technical teams and Government leadership during high-pressure incidents • Experience maintaining outage timelines, situation reports, action logs, incident reports, and corrective-action documentation • Desired: ServiceNow Major Incident Management, ITIL incident/problem management, Windows, Linux, networking, application support, and enterprise monitoring tools • US citizenship or authorization to work in the US encouraged • Must be able to obtain and maintain a United States Department of Defense security clearance • Visa sponsorship unavailable

🏖️ Benefits

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance • Subsidized medical, dental, and vision premiums for spouse and dependents • Short and long term disability plans • 401(k) match up to 10% of the employee’s salary contributions • Comprehensive training and development program • 11 paid holidays • Paid time off (PTO) accrual level starts at 15 days annually