Technical Customer Care Specialist II – vAuto

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Handle incoming technical support customer requests escalated by front-line support • Serve as a customer care agent for an assigned customer base or product area • Respond to customer inquiries by telephone or online • Answer routine to moderately complex questions using established procedures • Research and troubleshoot customer requests • Determine problem sources, including hardware, software, and user access • Resolve issues where possible • Refer difficult and complex issues to internal technical experts or management • Document issues for future reference • Document and report customer inquiries, status, and resolution • Follow up with customers on issue status and resolution • Build working relationships with customer representatives and cross-functional teams

🎯 Requirements

• High School Diploma/GED and 3 years’ experience in a related field; or any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field • Ability to work flexible work hours/schedule • Ability to work independently and as part of a team • Strong problem-solving capabilities • Strong technical troubleshooting skills • Excellent verbal and written communication skills, interpersonal skills, and attention to detail • Ability to work any shift during business hours, currently Monday–Saturday, 8am–9pm EDT, including fixed or rotational Saturdays depending on business needs • Must clear a pre-employment drug test • Experience using SQL or XML to investigate and resolve complex customer issues is strongly preferred • Ability to write and interpret SQL or XML is strongly preferred • Strong analytical skills for translating SQL or XML results into actionable recommendations is strongly preferred • Strong dependability and reliability • Ability to handle multiple competing priorities in a fast-paced environment • CRM case logging/Salesforce experience • Experience with interaction distribution systems such as Genesys Pure Cloud • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Sick leave • Flexible vacation/wellness days • Paid time off (PTO) • Reasonable accommodations for qualified applicants or employees with disabilities