Crisis Support Specialist

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🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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HealthSource Integrated Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

👥 HR Tech

☁️ SaaS

Healthcare • HR Tech • SaaS

HealthSource Integrated Solutions is a trusted provider of essential services aimed at empowering individuals to lead healthier lives. They specialize in clinical services, managed IT services, and human resources credentialing, with a strong focus on behavioral health support. Through partnerships with community mental health centers, HealthSource offers a reliable infrastructure and technologies to assist those in need, particularly during crises, ensuring accessible and affordable mental health resources for the community.

📋 Description

• Respond to calls, chats, and texts for the 988 Suicide & Crisis Lifeline and local crisis lines • Collaborate with individuals in crisis, family members, and internal and external treatment team members • Deliver person-centered services promoting coping skills, recovery, and resilience • Facilitate natural supports and community resources • Assess strengths, needs, barriers, and obstacles related to crises and short-term goals • Provide education, counseling, problem-solving, role modeling, referrals, advocacy, and crisis intervention • Coordinate and facilitate referrals to behavioral health and substance use services • Follow procedures and protocols for text/chat, crisis calls, and care coordination queues • Respond promptly and professionally to service requests during scheduled shifts • Collaborate with CCBHCs, hospitals, and other providers • Conduct follow-up calls, texts, or chats for postvention support • Complete required documentation accurately and promptly • Maintain current agency and program training knowledge • Uphold HIPAA confidentiality and privacy standards • Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor • Perform additional duties supporting the organization’s mission and objectives

🎯 Requirements

• Bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered • Minimum of two (2) years of experience providing person-centered support services • Proficiency with computers and prior experience using technology independently in a professional setting • Strong verbal and written communication, organizational, and interpersonal skills • Experience working with diverse populations • Excellent customer service abilities • Ability to learn and navigate new technologies, software programs, and phone systems • Ability to work independently and collaboratively • Ability to maintain effective working relationships with internal and external stakeholders • Positive and proactive attitude toward change and challenges • Ability to prepare and submit detailed, accurate reports to the Department of Child and Families (DCF) • Must successfully pass all required background checks • Preferred: one (1) year of experience in a CCBHC or CMHC • Preferred: previous crisis intervention experience, minimum one (1) year • ICH Crisis Helpline Specialist Certification within 12 months of hire

🏖️ Benefits

• Flexible scheduling options to promote a healthy work-life balance • Fully remote work capabilities • HealthSource covers 65% of health and dental insurance premiums • 6 paid holidays • 4 floating holidays • Additional paid time off • Eligibility to participate in a 401k matching program after one year of employment • Unlimited access to trainings and continuing education units (CEUs) through Relias • HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification • Opportunities for career advancement within the organization • Crisis Support Specialist II: +$2 per hour • Crisis Support Specialist III: +$2 per hour • Additional benefits outlined in the Employee Handbook