Contact Center Representative II

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $46.8k - $63.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruStage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded CUNA Mutual Group, which was founded in 1935

🛡️ Insurance

💸 Finance

💳 Fintech

Insurance • Finance • Fintech

TruStage is a company delivering insurance, investment, and technology solutions designed to help individuals and businesses make informed and confident financial decisions. The company offers a comprehensive array of insurance products, including life, auto, home, and property insurance, as well as specialized insurance for businesses. TruStage also provides investment solutions like annuities and wealth management, along with technology solutions focused on compliance and e-commerce enablement. Recognized for helping clients manage risk and build financial security, TruStage has been serving customers since 1935 and continues to stand out as a highly-rated provider in the insurance industry.

📋 Description

• Manage a high volume of inbound customer calls for TruStage Life and AD&D products • Diagnose and resolve customer issues in a timely and professional manner • Educate customers on policy provisions • Interpret financial and non-financial information • Investigate transaction and policy or certificate change status • Address questions and facilitate policy changes • Generate leads for sales representatives • Manage peer calls via the Help Line • Provide one-on-one or small-group training and coaching to colleagues • Document customer interactions accurately for compliance and future reference • Meet or exceed performance targets for efficiency, quality, attendance, adherence, and cross sales

🎯 Requirements

• High school diploma or equivalent work experience required • Exceptional customer service abilities, with a proven history of building positive rapport and resolving issues • Excellent verbal and written communication skills • Strong active listening abilities • Strong critical thinking and problem-solving abilities • Proven ability navigating multiple systems, platforms, and applications • Comfort with learning new software and technology quickly • Willingness and ability to quickly learn company-specific tools, software, and processes • Must attend required training and apply knowledge to daily tasks • Demonstrated ability to manage multiple tasks simultaneously while consistently delivering quality service and attention to detail • Ability to adapt to changes in processes, tools, and customer expectations • Resume required to apply

🏖️ Benefits

• Annual incentive (bonus) plan may be available • Medical insurance • Dental insurance • Vision insurance • Employee assistance program • Life insurance • Disability plans • Parental leave • Paid time off • 401k • Tuition reimbursement • Flexible workplace and work-life balance • Career growth • Retirement assistance • Flexibility to work in a preferred place • Technology and other tools supporting hybrid working