Manager, Clinical Operations

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Curai Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

🤖 Artificial Intelligence

💰 $27.5M Series B on 2020-12

Healthcare • Logistics • Artificial Intelligence

Curai Health is a company that provides comprehensive virtual primary care solutions integrating artificial intelligence with medical professionals' expertise. The company aims to expand access to cost-effective primary care through AI-assisted technology, promoting better patient outcomes and increased healthcare equity while reducing operational costs. Curai Health supports health plans, health systems, and third-party administrators by embedding AI-enhanced software and care teams to optimize care delivery and patient management. Their platform facilitates personalized primary care, urgent care, prescription and lab ordering, condition management, network navigation, and clinical workflow integrations, all aiming to enhance patient experience and healthcare reach. Curai Health is committed to using AI substantively to improve healthcare efficiency and effectiveness, setting it apart as a partner for organizations aiming to enhance their virtual care capabilities.

📋 Description

• Directly supervise, coach, hire, onboard, and develop the non-clinician care team • Set performance expectations, quality standards, and productivity targets • Build a positive, accountable, high-performing remote team culture and serve as the primary escalation point during operating hours • Own clinician scheduling and coverage planning across a 24x7x365 operation • Manage PTO, shift swaps, coverage gaps, real-time staffing decisions, and surge coverage • Own real-time patient queue management across visit types to meet SLAs • Drive throughput by reducing wait times, optimizing case distribution, and clearing backlogs • Identify bottlenecks and implement process and AI-driven improvements • Champion responsible integration of AI tools into operational and care-team workflows • Partner with Product, Engineering, and Data Science on tooling and automation • Develop, monitor, and report clinic operations KPIs • Staff to demand within budget and steward labor and operational costs • Collaborate with the Medical Director, clinical leadership, Business Operations, People Operations, and Provider Operations • Support credentialing/licensing, on-time starts, and high-touch onboarding • Build relationships with clinicians to support satisfaction and retention

🎯 Requirements

• Bachelor’s degree required • 5-7 years of experience in clinical or healthcare operations, including direct experience running day-to-day operations of a clinic or medical group • 3+ years of people leadership experience directly supervising non-clinician staff • Demonstrated ownership of clinician scheduling/coverage and/or real-time queue and throughput management • Proven track record of improving operational KPIs such as SLA attainment, throughput, and utilization • Comfort and enthusiasm working in AI-forward workflows • Demonstrated ability to use AI tools to improve personal and team efficiency • Comfort working in a 24x7x365 care delivery operation, including outside traditional business hours when required • Demonstrated success leading in a fully remote environment and collaborating cross-functionally • Master’s degree in healthcare administration, business, or a related field preferred • Experience in telehealth, virtual care, or digital health preferred • Experience in high-growth, rapidly scaling organizations preferred • Experience with workforce management and scheduling tools preferred • Hands-on experience deploying AI tools or automation to improve operational workflows preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible spending plans • Generous and flexible Paid Time Off (PTO) • Floating holidays • Parental leave • 401k plan with employer matching • 100% remote — work from home