Clinical Team Leader

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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CuraLinc Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

👥 HR Tech

🤝 B2B

💰 Private equity on 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare is a clinical-first employee behavioral health and EAP (Employee Assistance Program) provider that delivers employer mental health benefits and care coordination. The company connects employees to clinically appropriate care—therapy, coaching, rapid-access psychiatry, substance-use disorder treatment, and 24/7 licensed clinician support—augmented by technology such as an AI Care Companion to improve engagement and early risk detection. CuraLinc emphasizes financially sustainable programs with measurable outcomes (claims include serving ~22 million members, ~4,400 clients, <1 day speed-to-care, and a strong ROI), targeting enterprise and benefits leaders seeking scalable, evidence-driven workplace mental health solutions.

📋 Description

• Provide support to Clinical Management in day-to-day operations of EAP Call Center, including queue management, productivity, quality of service delivery, documentation and staff scheduling • Provide guidance, support, consultation and coaching to Care Advocates • Collaborate with Clinical Management and Client Services Team in responding to complicated service inquiries • Assist with quality assurance, including call monitoring, documentation review and case audits • Communicate with Plan Sponsors regarding delivery of EAP/MHSA services • Assist with training and development of new Care Advocates and deliver continuous trainings on implementations of new services, products and accounts • Provide support with service delivery, including assessment, consultation and referral services to employees/members of EAP/MHSA clients through telephone and other access points • Perform timely follow-up with members/Plan Sponsors and providers to coordinate resource allocation and determine the impact of EAP services • Maintain accurate and complete records in compliance with HIPAA and ethical guidelines

🎯 Requirements

• Master's or Doctorate Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy) • Minimum Five (5) Years of Post-Graduate Clinical Experience • Independent Clinical State License to Practice (e.g. - LCPC, LCSW, LMFT, etc.) • Previous Supervisory/Management Experience including Training, Goal Setting and Performance Improvement or Extensive Experience of Minimum One (1) Year Care Advocate Experience • Excellent Communication, Time Management and Multi-Tasking Skills • Ability to Critically Assess and Resolve Complex Clinical and Service Issues • Fundamental Understanding of the Microsoft Office Suite and Contact Management Systems

🏖️ Benefits

• 100% company-paid single tier medical coverage insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance

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