EAP Work Life Consultant

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CuraLinc Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

👥 HR Tech

🤝 B2B

💰 Private equity on 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare is a clinical-first employee behavioral health and EAP (Employee Assistance Program) provider that delivers employer mental health benefits and care coordination. The company connects employees to clinically appropriate care—therapy, coaching, rapid-access psychiatry, substance-use disorder treatment, and 24/7 licensed clinician support—augmented by technology such as an AI Care Companion to improve engagement and early risk detection. CuraLinc emphasizes financially sustainable programs with measurable outcomes (claims include serving ~22 million members, ~4,400 clients, <1 day speed-to-care, and a strong ROI), targeting enterprise and benefits leaders seeking scalable, evidence-driven workplace mental health solutions.

📋 Description

• Complete telephonic intakes • Gather required demographic information • Assess participants’ needs through targeted questioning • Offer guidance and consultation • Ensure all documentation is complete and accurate • Conduct timely and targeted research on childcare, elder care, daily living, convenience, concierge services, and other topics • Contact and vet service providers by phone to ensure referrals meet participants’ needs • Develop grammatically correct and error-free cover letters and fulfillment materials • Participate in additional departmental tasks as needed

🎯 Requirements

• Bachelor’s degree in Psychology, Social Work, or a related field • Excellent verbal and written communication skills • Exceptional customer service skills • Strong attention to detail • Ability to work in a fast-paced environment • Fundamental understanding of MS Office and contact management systems • Prior experience as a call center agent required • Prior experience conducting telephonic intake and/or assessment strongly preferred • Must be located in the continental United States or Hawaii

🏖️ Benefits

• 100% company-paid single tier medical coverage insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance • Full-time hourly role • Fully remote work arrangement