Senior Director – Client Relationships

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

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CuraLinc Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

👥 HR Tech

🤝 B2B

💰 Private equity on 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare is a clinical-first employee behavioral health and EAP (Employee Assistance Program) provider that delivers employer mental health benefits and care coordination. The company connects employees to clinically appropriate care—therapy, coaching, rapid-access psychiatry, substance-use disorder treatment, and 24/7 licensed clinician support—augmented by technology such as an AI Care Companion to improve engagement and early risk detection. CuraLinc emphasizes financially sustainable programs with measurable outcomes (claims include serving ~22 million members, ~4,400 clients, <1 day speed-to-care, and a strong ROI), targeting enterprise and benefits leaders seeking scalable, evidence-driven workplace mental health solutions.

📋 Description

• Oversee and nurture business relationships with a defined book of enterprise and large-market employer clients • Develop and implement retention and growth strategies for the largest and most complex clients • Provide strategic and consultative recommendations to maximize the value of EAP and wellness programs • Collaborate with client plan sponsors to develop and implement client-specific engagement strategies • Evaluate and refine program performance to ensure optimal outcomes and client satisfaction • Maintain comprehensive knowledge of CuraLinc's product suite within the healthcare benefits landscape • Establish and maintain relationships at all levels within client organizations • Represent CuraLinc Healthcare in client presentations for current and prospective clients • Mentor and develop associates working on client accounts • Manage and lead a team of Client Relationship Managers, including performance evaluations, professional development, and team building • Assist CRMs with book-of-business management, client escalations, retention goals, and client service • Collaborate with channel leadership to support retention and revenue goals

🎯 Requirements

• Ten (10) or more years of B2B account management/client services experience in health care, employee benefits or insurance • Proven experience managing and leading teams, including performance evaluations, professional development, and team building • Strong leadership and mentorship abilities, with a focus on coaching and developing associates • Stable employment history • BS/BA Degree • Proficiency within the Microsoft Office Suite • Demonstrated excellence in presentation and written communication • Proven expertise in managing complex projects • Strong organizational skills • Ability to work autonomously in a fast-paced environment • Proactive approach to job responsibilities • High level of organization and attention to detail • Exceptional critical thinking skills • Ability to engage at an executive level • Must live in the continental United States or Hawaii

🏖️ Benefits

• 100% company-paid single tier medical coverage insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance • Robust benefits package