Workforce Business Analyst I

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🧐 Business Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Curana Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

⚕️ Healthcare Insurance

Healthcare • B2B • Healthcare Insurance

Curana Health is a healthcare provider focused on senior primary care and on-site clinical services in skilled nursing and senior living communities. The company partners with operators, payors, and Medicare Advantage plans to implement value-based care models, offering physician-led care teams, medical director services, care coordination (including RPM and APCM), behavioral health, and palliative care. Curana emphasizes reducing hospital readmissions, falls, and polypharmacy while improving resident satisfaction through integrated, community-based care supported by technology and payor partnerships.

📋 Description

• Oversee workforce development and optimization for all contact center lines of business and technologies • Plan, create, and communicate workforce forecasts and schedules • Ensure service-level targets are met • Maintain appropriate headcount and calculate call capacity • Maintain and update scheduling software • Perform call forecasting and agent scheduling for the contact center • Monitor contact center telephony platforms • Implement workflows and manage new technologies • Manage and delegate tasks across lines of business, including outbound projects and volume delegation • Manage queues for all contact center lines of business • Perform other duties as assigned

🎯 Requirements

• High School Diploma to bachelor’s degree in Mathematics, Business Studies, Business Administration, or Human Resources, or equivalent, depending on recruiter choice • 1–3 years of call center experience • Proficient with Microsoft Excel and Microsoft Office • Experience with contact center telephony software • Ability to troubleshoot contact center telephony and other technology platforms • Analytical skills for reviewing information, analyzing data, and making recommendations for improvement • Ability to work independently and effectively as part of a team • Ability to work effectively in fast-paced situations, handle stress, and adapt to rapid changes in information, processes, direction, or workflow • Must be able to work in the United States without visa sponsorship

🏖️ Benefits

• No specific benefits, perks, or compensation extras stated • Visa sponsorship unavailable (H1B or otherwise)