Client Success Specialist

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🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $48.1k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CUSG

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

📣 Marketing

☁️ SaaS

Finance • Marketing • SaaS

CUSG is a company focused on empowering businesses through innovative technology, marketing, and human resources solutions. They provide a range of services including web design and hosting, digital accessibility, financial calculators, managed IT, cybersecurity, marketing automation, and advertising services. Their solutions cater mainly to the credit union industry, offering tools for financial empowerment like rewards programs and savings initiatives. CUSG aims to help businesses grow by maintaining strong customer relationships and building brand ambassadors through tailored and impactful solutions.

📋 Description

• Field inbound support tickets submitted in the Helpdesk system • Triage support issues and coordinate remediation with technical resources • Build and maintain strong client relationships as the primary point of contact • Communicate the value and benefits of design, development, and hosting services • Test potential application defects and document and communicate findings to the Product Development team • Provide client training and educational resources • Address client concerns and coordinate with technical support and development teams to resolve issues • Gather client feedback and communicate insights to product development and sales teams • Identify upselling and cross-selling opportunities and work with sales to drive revenue growth • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Two year college degree or specialized training in business, human resources, IT, or related field preferred • Typically 3–5 years of relevant experience in customer success or account management roles • Strong interpersonal and communication skills • Effective problem-solving skills • Strong project management skills, including executing and overseeing multiple support cases simultaneously • Ability to collaborate with sales, technical support, and product development teams • Proficiency in methods to measure client support and success and identify areas for improvement • Excellent written and verbal communication skills • Knowledge of technical support triage • Knowledge of quality assurance • Knowledge of CMS platforms such as WordPress • Knowledge of domains and DNS • Knowledge of SSL/TLS certificates • Knowledge of hosting environments, uptime and SLAs, backups, and migration • Light travel may be required as needed to support clients or attend company events

🏖️ Benefits

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Life insurance • HSA and FSA options • Opt-out credit for waiving health insurance coverage • 401(k) plan with 5% company contribution • Vacation, volunteer time, parental leave, and holidays • Floating holidays • Discretionary year-end bonuses • Annual merit increases based on performance • Flexible remote and hybrid work options • Ongoing learning and development opportunities • Wellness programs • Pet insurance • Team member discounts • Opportunities to engage, connect, and make an impact