Senior Manager, Information Technology

🔥 12 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $158k - $180k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Lead and support day-to-day IT operations for employees across a distributed environment • Manage and develop a small IT team consisting of an IT Manager and IT Support Specialist • Partner with Engineering, People, Legal, and Finance on onboarding, tooling, access, and security needs • Drive improvements in identity management, device management, and SaaS tooling • Support and maintain compliance and security practices, including SOC 2 and ISO 27001 • Identify inefficiencies and implement scalable solutions to improve speed, consistency, and user experience • Establish and maintain operating rhythms such as SLAs, ticketing workflows, and documentation • Report to the VP of Operations

🎯 Requirements

• 7+ years of experience in IT, including experience leading or mentoring others in a team environment • Strong player-coach mindset — comfortable leading while staying hands-on in execution • Experience working in high-growth or startup environments, where processes are evolving and adaptability is key • Solid understanding of modern IT systems and tooling, including IDP, MDM, EDR, VPN, DLP, and SaaS-based environments • Experience supporting or partnering on compliance and security frameworks, including SOC 2 and ISO 27001 • Strong operational instincts — able to prioritize effectively, manage competing demands, and drive work forward • Clear, proactive communicator who can work effectively across teams in a remote, asynchronous environment

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget • Salary equivalent in local currency, subject to market rate adjustment