VP, Operations Manager – Digital Assets

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

₿ Crypto

👻 Ghost score 0%

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Customers Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

🏗️ Construction

📦 Logistics

💰 Post-IPO Debt on 2019-12

Healthcare • Construction • Logistics

Customers Bank is a financial institution that offers a wide range of services to small businesses, individuals, and commercial clients. The bank provides products such as checking accounts, cash management tools, loans, and industry-specific solutions. Customers Bank prides itself on innovation, offering advanced technologies and a dedicated team to meet customer needs. They specialize in areas such as real estate financing, venture banking, alternative energy financing, and healthcare financial solutions. With a focus on proven reliability and a strong financial foundation, Customers Bank is committed to supporting the communities it serves through initiatives like renewable energy projects and affordable housing.

📋 Description

• Support the Managing Director in executing the Bank’s strategic plan for the Digital Assets business line • Monitor policies, controls, and risk framework for the Digital Asset Banking and Lending business • Build and maintain reporting and analytics capabilities for business performance, portfolio trends, and operational KPIs • Support planning and launch of new digital asset products and capabilities, including collateralized lending and ACH • Partner with Product, Technology, and Compliance on operational readiness • Support day-to-day execution of the business line and ad hoc leadership priorities • Serve as the primary contact for monthly business analysis, supporting Relationship Managers and ensuring fee revenue is delivered • Act as a subject matter expert on crypto-related assets, stablecoin, tokenization, and blockchain technology • Serve as a client-facing resource supporting Business Development efforts and prospective client conversations • Help build out the credit function for digital-asset-related lending opportunities, including underwriting and credit process development • Perform financial analysis to assess profitability and risk of digital asset lending opportunities under varying market conditions • Maintain strong client and internal stakeholder relationships while meeting client needs and internal compliance requirements

🎯 Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field • 5+ years of experience in banking operations, credit, or risk management, including direct experience supporting a Digital Asset Banking or Lending business line • Demonstrated subject matter expertise in cryptocurrency, blockchain technology, and digital asset market dynamics • Experience developing and implementing policies, controls, and risk frameworks for a regulated financial services business line • Strong track record partnering with 2nd and 3rd line risk, compliance, and audit functions to manage and remediate issues • Experience managing or supporting high-risk client onboarding in a regulated banking environment • Strong financial analysis and credit underwriting skills • Excellent executive-level reporting, presentation, and communication skills • Proven ability to manage cross-functional relationships with Relationship Managers, Compliance, Credit, and Executive Leadership • Ability to work with the Microsoft Suite and learn/work with other Customers Bank applications • Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement • Must be legally eligible to work in the United States without sponsorship, now or in the future • Preferred: experience with BTC-collateralized lending or crypto mining equipment financing • Preferred: experience across multiple stages of the digital asset banking lifecycle • Preferred: prior experience leading discovery calls or due diligence with prospective banking clients as a digital asset subject matter expert • Preferred: experience managing or contributing to a multi-billion dollar client pipeline in a regulated banking environment • Preferred: background in portfolio analysis or investment management

🏖️ Benefits

• Personal development plans • Reasonable accommodations for qualified individuals with disabilities • Equal opportunity and diversity, equity, and inclusion commitment