Analyst, Case Management Field

Job not on LinkedIn

🔥 3 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $21 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Conduct comprehensive assessments to evaluate member needs, eligibility, barriers to care, and intervention opportunities • Provide routine care coordination, support, and education to improve member health outcomes • Use motivational interviewing to increase member engagement and promote healthy lifestyle changes • Empower members to make informed healthcare decisions and participate in care plans • Collaborate with case managers, supervisors, medical directors, providers, healthcare professionals, and community partners • Present cases at interdisciplinary case conferences • Identify and escalate quality-of-care concerns through established channels • Help members access services, benefits, and community resources • Negotiate to secure services and support needed to meet member needs • Maintain accurate, timely, and compliant case management documentation • Meet productivity, quality, and performance metrics while managing a diverse caseload • Support implementation of case management programs, projects, policies, and processes • Use technology and multiple systems for member care and documentation • Independently manage workload, priorities, and deadlines

🎯 Requirements

• Minimum of two (2) years of experience in case management, behavioral health, social services, healthcare, or a related field • Experience working with adult and/or adolescent populations • Strong customer service orientation and excellent problem-solving skills • Excellent verbal, written, and telephonic communication skills • Demonstrated motivational interviewing skills and ability to establish rapport and trust telephonically • Strong attention to detail and exceptional documentation skills • Commitment to compliance, regulatory requirements, and quality standards • Highly organized and self-motivated; ability to work independently with minimal supervision • Strong time management and multitasking abilities • Proficiency with computers and technology platforms used for case management and documentation • Ability to interface effectively with members, providers, and internal stakeholders • Ability to travel up to 50% of the time within 60 miles one way • Must reside in Louisiana • Ability to work a variable schedule, including two evenings per week until 9:00 PM local time • Ability to meet established performance and productivity metrics • Required bachelor's degree in Healthcare, Human Services, Social Work, Psychology, Sociology, Public Health, or a related field • Preferred Medicaid, waiver program, and Managed Care Organization experience • Preferred Certified Case Manager (CCM) certification • Preferred master's degree in a healthcare, social services, or related field • Preferred crisis intervention, utilization review, case management, and discharge planning experience • Preferred experience with QuickBase or similar case management platforms • Preferred proficiency with Microsoft Teams, Outlook, Word, Excel, and SharePoint • Preferred experience coordinating care for complex populations

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility in addition to base pay

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